صفوان Azeez NV

 Receives service calls, troubleshoots the issue and log them at the database
 Provide IT support for the Middle East Region
 Source and Procure IT Equipment for the Company
 Provide training for New Hires
 Upgrades and Maintains Servers and Workstations
 Maintains Active Directory and Exchange Server
 Provides weekly and monthly report to CEO
 Manages Mobile phones of the Company
 Coordinates and Escalate issues to UK Head Office

Provide thorough support and problem resolution for more than
800 Employees
Monitors IT infrastructure using HP Service manager and take the
necessary action in case of failure
Solve the problems related to IT infrastructure in line with SLA
Product management responsibility of the assigned products