ساغار باتل, Director

ساغار باتل

Director

BPS

البلد
الهند - بنغالورو
التعليم
الثانوية العامة أو ما يعادلها, General Management
الخبرات
14 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 2 أشهر

Director في BPS
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ أبريل 2013

CGI Information Systems and Management Consultant
APAC head of BPS, member of GSS Board, Management and India cabinet
responsible for vision, direction and execution of GSS strategy.
Responsible for P&L of $ 18M

Managing Consultant في NHS
  • الإمارات العربية المتحدة
  • نوفمبر 2008 إلى يناير 2010

Designed a competitive sourcing process to procure 3, 000+ contact centre seats and designed
implementation model, in preparation of emergency pandemic response (Swine flu), working with

Senior Operations Manager
  • الإمارات العربية المتحدة
  • فبراير 2007 إلى أكتوبر 2008
Senior Manager في BPS
  • الإمارات العربية المتحدة
  • أبريل 2010 إلى يناير 2003

Drive GSS strategy formulation and execution to achieve vision 2020
▪ Grew BPS operations from $ 3M to $ 18M at CAGR of ~30%
establishing delivery centres across India and Philippines
▪ Lead client presentations, visits and solutions discussions with
clients/ prospects
▪ Created new business pipeline funnel, mapping accounts, tracking
competition, identifying target markets, creating bid documents/
responding to RFP/RFI's and implementing policies & procedures to
facilitate growth of new business
▪ Established and nurtured a positive, healthy and safe work
environment, for a team of 800+ members, by coaching and
mentoring leaders and members
▪ Lead process transformation programs focusing on development and
implementation of new service models that promotes operational
excellence and improved customer service, achieving profitability
improvements and productivity gains
• Standardized operational and transition processes
• Automation - RPA and deployment of chat-bots
• Deployed Risk Management and Internal control framework
• Built a culture of Knowledge Management & Continuous Improvement
▪ Lead the integration of BPS with CGI and Logica (~500+ FTE)
• Migrated global entities from multiple ERPs to one platform
• Consolidated teams and created BPS-as-a-Horizontal services
▪ Championing Innovation through ICE (Innovation, Creativity, Experimentation) program in APAC in
collaboration with Global ICE teams and APAC leaders

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, General Management
  • في Indian School of Business
  • يناير 2009

courses: Accelerated Management Program (2015 – 2016)

بكالوريوس, Computers Science
  • في Indian Institute of Management BangaloreOsmania University
  • يناير 1995

courses: Pursuing Certified Outsourcing Professional Certification (COP) from IAOP ▪ Certified Practitioner of Managing Successful Programs (2013) from APMG – International (MSPR/IN000204) ▪ Six-Sigma Green Belt training program from Motorola University (2007) ▪ Certification in Project Management from PMI (2006)

الثانوية العامة أو ما يعادلها, Computers Science
  • في Indian Institute of Management BangaloreOsmania University
  • يناير 1995

courses: Pursuing Certified Outsourcing Professional Certification (COP) from IAOP ▪ Certified Practitioner of Managing Successful Programs (2013) from APMG – International (MSPR/IN000204) ▪ Six-Sigma Green Belt training program from Motorola University (2007) ▪ Certification in Project Management from PMI (2006)

Specialties & Skills

Business Development
Offshore Management
Global Delivery
Customer Care
Outsourcing Management
BENCHMARKING
BILLING
COMPETITIVE
CUSTOMER RELATIONS
DEPARTMENT OF HEALTH
FUNCTIONAL
LEADERSHIP
PRICING