Director
BPS
Total years of experience :14 years, 2 Months
CGI Information Systems and Management Consultant
APAC head of BPS, member of GSS Board, Management and India cabinet
responsible for vision, direction and execution of GSS strategy.
Responsible for P&L of $ 18M
Designed a competitive sourcing process to procure 3, 000+ contact centre seats and designed
implementation model, in preparation of emergency pandemic response (Swine flu), working with
Drive GSS strategy formulation and execution to achieve vision 2020
▪ Grew BPS operations from $ 3M to $ 18M at CAGR of ~30%
establishing delivery centres across India and Philippines
▪ Lead client presentations, visits and solutions discussions with
clients/ prospects
▪ Created new business pipeline funnel, mapping accounts, tracking
competition, identifying target markets, creating bid documents/
responding to RFP/RFI's and implementing policies & procedures to
facilitate growth of new business
▪ Established and nurtured a positive, healthy and safe work
environment, for a team of 800+ members, by coaching and
mentoring leaders and members
▪ Lead process transformation programs focusing on development and
implementation of new service models that promotes operational
excellence and improved customer service, achieving profitability
improvements and productivity gains
• Standardized operational and transition processes
• Automation - RPA and deployment of chat-bots
• Deployed Risk Management and Internal control framework
• Built a culture of Knowledge Management & Continuous Improvement
▪ Lead the integration of BPS with CGI and Logica (~500+ FTE)
• Migrated global entities from multiple ERPs to one platform
• Consolidated teams and created BPS-as-a-Horizontal services
▪ Championing Innovation through ICE (Innovation, Creativity, Experimentation) program in APAC in
collaboration with Global ICE teams and APAC leaders
courses: Accelerated Management Program (2015 – 2016)
courses: Pursuing Certified Outsourcing Professional Certification (COP) from IAOP ▪ Certified Practitioner of Managing Successful Programs (2013) from APMG – International (MSPR/IN000204) ▪ Six-Sigma Green Belt training program from Motorola University (2007) ▪ Certification in Project Management from PMI (2006)
courses: Pursuing Certified Outsourcing Professional Certification (COP) from IAOP ▪ Certified Practitioner of Managing Successful Programs (2013) from APMG – International (MSPR/IN000204) ▪ Six-Sigma Green Belt training program from Motorola University (2007) ▪ Certification in Project Management from PMI (2006)