Consulting Delivery Manager
Axa Life Insurance
Total years of experience :12 years, 1 Months
• Consulted through a service provider for On premise Entity Onboarding cybersecurity projects to onboard logs
• Design included Windows, Linux, Meraki, Cisco ASA parsed through Beats into Azure Data Explorer (ADX) to Azure Sentinel
• Planned infrastructure: Log shipper, use case creation, fine-tuning, alert management to offer world class cybersecurity features
• Key learning from these projects used to industrialize and on board additional 25 global Axa entities
Business Transformation • DevOps, Waterfall, Scrum, Agile focused on customer experience
• Lean intelligent enterprise • Strategy/Change/Program Management/Digital Transformation and Delivery
• Stakeholder engagement • Cloud, ITSM, SIEM, Firewall, Cybersecurity, Automation, Mobile apps
Experience Summary
• Achieved IT projects and programs for tier 1 banks- Bank of America, Credit Suisse and Wells Fargo
• Delighted Fortune 100 customers by delivering value driven products and services in a fast paced, lean environment
• Achieved digital products and services for Fortune 100 stakeholders in London, USA, Kuwait, India and Singapore
• Achieved cloud tooling strategic road map/target operating model/service set up for cyber security to achieve ISO 270001
ISMS compliance across 30+ geographical locations
• A deep understanding of software development in a team and a track record of shipping software on time and within cost
• Certified PMP®, SAFe® and MSP® with practical experience using Agile, Prince2, MSP, DevOps and Scrum
• Certified ITIL® V3 foundation level with eye to process improvements in Change, Quality and Customer Service Delivery
• Achieved relationship management skills with delivery partner/suppliers and multidisciplinary, cross-functional, global teams
• Demonstrated capability to lead when bringing order to chaos and navigating ambiguity to steer companies to success banking
on COO's office experience in early years
• Achieved around 25 process improvements on ITIL based change governance by applying Lean principles in 6 months
• Engaged to consult on a retail planning suite of transformation program (300m$) with multiple world class vendors
• Lead transformation program office with focus complex dependencies, estimations (capex/opex) and resourcing
• Led teams to deliver cybersecurity risk assessment to ensure that the new retail solution (first solution) was ready for cloud
• Complex legacy system integration for Blue Yonder (Assortment Planning suite part of 24M$ budget) for Fashion/home furnishing
• Anticipated bottlenecks, provided escalation management, anticipated and made trade-offs and balanced the business needs
Learnt new technologies, transformation and stakeholder management from The Open University
• Provided consultancy for IT projects like WAN/smart city set up for a town and improve IT service efficiency
• Published articles in LinkedIn: strategy, structure, project control, SMART, staff management, partner engagement
Applied agile approach and did 'Show n Tell' sessions to showcase project success and win customer confidence
• Ensured the bank was compliant with patching and audit policies in line with federal requirements
• Implemented a private cloud, patching automation system, customised to bank tools, cybersecurity and processes
• Achieved 3M$ (with 45% margin) Enterprise Patching project (HP Operations Orchestration, Server Automation,
Automation Insight & Database Middleware Automation tools) with enterprise scale of 95, 000 servers using Scrum framework
• Tested different OS platforms (Windows, Linux, Solaris 10 and Solaris 11) and DMA (Weblogic, Websphere, JBoss, MS SQL)
• Documented product knowledge and organised Knowledge Transfer sessions for customer developers and support staff
• Supervised 16 direct reports including 5 FTE from Research and Development division for product customization
• Delivered back office IT Transformation projects (2.1MCHF) as per Target Operating Model (TOM)
• Focused on service definition, outsourcing and migration of projects
• Identified gaps and defined processes for service definition set up (scope, standards, procedures, policies, skill set, roles)
Programme Office for NL Transformation/ IT Infrastructure services
Business Support Lead/Programme Office- Investment banking infrastructure
Analysed Win Loss status report using CRM databases, revenue figures, forecast, project pipeline, customer stories etc
• Developed metrics (Measure conversion ratio of client visits and set standards for global sales)
• Reported key sales metrics in CRM tool such as client visits, sales meetings, proposals, opportunities among others
Target Corporation- Middleware IBM tools and infrastructure projects, MB/MQ/IIB9
Advanced, E-commerce and distributed network
courses: Cisco Cyber Security, IoT, Operations, Technology and Stakeholder value
courses: MBICEM Mass communication