customer service representative
SYKES
مجموع سنوات الخبرة :9 years, 10 أشهر
Customer service advisor at Sony.com mobile 1th of October 2019 - present
Duties (Customer handling and problem solving) :
• Answering complaints and inquiries from customers regarding pre sales phones and services.
• Handling customers in a friendly and professional way.
• Analyze and solve issues or answering inquiries regarding post sales phone services.
• Coordinating with concerned departments and the follow ups on escalated cases.
• Using Troubleshooting systems and tools.
Customer Service Representative at Etisalat.com.ae 13th of June 2019 - 30th of September 2019
Duties (Customer handling and problem solving) :
• Answering complaints and inquiries from customers throughout mail/chat channels.
• Handling customer's issues or queries in a friendly and professional way.
• Analyze and solve issues or answering inquiries regarding phone/home services.
• Billing analysis and refunds.
• Coordinating with concerned departments and the follow ups on escalated cases.
• Using systems and tools of troubleshooting and accounts modifications.
• Customer service advisor at Souq.com.ae 14th of July 2018 - 1st of February 2019
Duties (Customer handling and problem solving) :
• Answering complaints and inquiries from customers.
• Handling customers in a friendly and professional way throughout phone and mail communications.
• Analyze and solve issues or answering inquiries and handling customer's cases.
• Further escalations and coordinating with concerned departments and the follow ups and cases.
• Using systems and tools for parcels tracking and issues troubleshooting.
• Trainee Accountant : at (el kafafy group) 4th of July 2017 - 1st of July 2018
* New Sharm for Construction and Development.
Duties (financial & cost analysis) :
• Collecting and analyzing data from transactions of expenses and purchasing.
• Putting transactions into the general journal of projects expenses.
• Posting entries to the general ledger.
• Handling AP/AR accounts for on-going construction projects.
• Handling financial analysis and cash flow for on-going construction projects.
• Preparation of financial statements and cash flow of the projects.
* El Masria for Coastal Engineering.
Duties (general accounting) :
• Collecting and analyzing data from transactions and events from site expenses.
• Putting transactions into the general journal.
• Posting entries to the general ledger.
• Preparing cash flow charts for projects revenue and expenses.
• Handling AP/AR accounts for on-going Sea excavation projects.
• Handling financial analysis and cash flow for the project.
• Preparation of financial statements.
• Trainee Accountant : September 2014 - June 2017
El-Fath for Mining & Tourism and Real Estate Development
Duties (general accounting) :
• Collecting and analyzing data from transactions and events.
• Putting transactions into the general journal.
• Posting entries to the general ledger.
• Handling AP/AR accounts for on-going projects.
• Handling financial analysis and cash flow for on-going construction projects.
• Preparation of financial statements and daily reports of expenses.
Accounting. Finance. Auditing. Economics. HR. Marketing..... Etc
Math and Science major
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.