Sami Alhilal

Managing Logistics Export and Domestic:
• Communication with freight forwarders, shippers, consignees, clients and internal communication within the team.
• Transporter regulations compliance management, including permitting, over dimensional and hazardous cargo.
• Oversee day-to-day operations and coordinate the routing process if needed.
• Manage escalations.
• Training for newcomers, internal team members, or external customers/suppliers if needed.
• Distribute workload efficiently among department team members.
• Manage on-call shift for department team members.
• Act as back up to the Operation Manager as requested.
• Suggest process improvements.
• Ensure client satisfaction and manage special projects
•Travel to client locations as needed.

• Managing day-to-day logistics operation from end to end with a team of 13+ and fleet of over 250
trucks.
• Resolved customer issues or complaints in a timely manner.
• Provided training and guidance to staff members on logistics processes.
• Developed contingency plans for unexpected delays or disruptions in supply chain operations.
• Utilized problem solving skills to resolve issues related to shipments or deliveries quickly and
effectively.
• Managed logistics operations for import, export and domestic shipments, ensuring compliance
with regulations and timely deliveries.
• Oversaw day-to-day operations, coordinated routing processes, and managed escalations,
enhancing team efficiency by 15%.
• Led training sessions for new hires and team members, improving onboarding efficiency by 20%.
• Suggested and implemented process improvements, increasing client satisfaction and operational
efficiency.
• Communicated with key stakeholders during visits, conference calls and meetings.
• Resolved problems concerning transportation, logistics systems, imports, and exports, and
customer issues.
• Assisted customers with resolving service-related issues.
• Coached and provided feedback to staff to improve performance and achieve company objectives.
• Lead team of customer service representatives to ensure quality standards are met.
• Followed up with customers to drive satisfaction and gain service feedback.
• Identified opportunities for improving customer satisfaction ratings through continuous process
optimization.
• Ensured compliance with all relevant regulations related to exporting activities.
• Resolved any customer issues or complaints related to product quality or shipping delays
promptly.
• Developed and maintained relationships with international customers, suppliers and freight
forwarders to ensure successful exports.
• Monitored and traced location of goods.

● Responsible to support day-to-day logistics activities and operations in an efficient and effective
manner and
to coordinate with warehouse on all related logistic and warehouse activities.
● Coordinate with appointed forwarding agents and logistic companies for incoming and outgoing
oversea shipments and ensure materials / goods deliveries are handling in an effective and efficient manner per
requester need date and to optimize freight costs.
● Sending shipping instruction to freight forwarder of collection (method AIR or SEA ).
● Follow-up important and urgently needed items to insure timely deliver.
● Review documents relevant to the shipment of goods to make sure that such is in accordance with
Custom’s
regulations.
● Arranging and Tracking Import & Export shipments Via AIR, SEA and Road.
● Coordinate with appointed packaging vendors to ensure proper packing for finished goods for
shipment,
prepare necessary shipping and custom documents for outgoing shipments.
● Arrange Gate Pass to deliver materials to sites.
● Handling the deliveries of materials to clients’ sites.
● Handling the deliveries of materials to clients’ sites.
● Knowledge of Aramco Deliveries procedure MDD, VTD, VTC etc... and preparing the gate pass to
drivers.

• Managed logistics operations, including warehouse inventory and transportation of goods.
• Resolved customer issues or complaints in a timely manner.
• Coordinated with appointed forwarding agents and logistic companies for incoming and outgoing
overseas shipments.
• Optimized freight costs and ensured materials/goods deliveries were handled efficiently.
• Reviewed documents relevant to the shipment of goods to ensure compliance with Customs
regulations.
• Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that
customer service goals were met.
• Developed relationships with carriers to negotiate competitive rates and service levels.
• Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
• Built relationships with strategic customers through logistics initiatives.
• Developed and implemented strategies to optimize delivery of products and services.
• Monitored standard reporting to determine priority levels.
• Planned routes for shipments according to cost optimization considerations.
• Collaborated with the finance department to ensure the accurate and timely payment of invoices.
• Managed all aspects of imports, including customs clearance, documentation preparation and
freight forwarding.
• Negotiated rates with carriers for international shipping services while minimizing costs and
transit time.
• Contracted with freight forwarders for destination services.

Planned, optimized, monitor a freight forwarder for the Project, manage, maintain, issue and update schedules, expedite clearance and implemented service solutions that improve performance of supply chains - Predictability.

• Planned routes for efficient distribution of goods.
• Managed all movements of materials, vehicular, and foot traffic to and within the site throughout
the project.
• Prepared and maintained the companys contracts with suppliers and contractors.
• Organized, supervised, and directed the work of storeroom and central supply personnel.
• Negotiated and agreed on contracts, monitoring their progress and checking the quality of service
provided.
• Supervised activities of workers engaged in receiving, storing, testing, and shipping products and
materials.
• Prepared management recommendations, such as proposed fee and tariff increases and schedule
changes.
• Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
• Evaluated existing logistics processes and identified areas for improvement.

I was responsible for the Logistic of all imported electrical, instrumentation, Mechanical equipment for the supplies to our clients, such as Saudi Aramco, SABIC, Royal Commission, Saudi Electricity Company, CCC, Bechtel, TECHNIP, Saudi Kent, and many more for Mega Projects in the KSA, also handling warehouse operation receiving and issuing process and deliver to clients.

Responsibilities:

In charge of logistics of materials and equipment for projects from overseas and
purchasing local suppliers
Update and maintain a qualification database for contractors and suppliers.
Maintain fleet of transportation
Reviewing and monitoring all daily tasks of transportation and deliveries.
Negotiate and managing the agreements with suppliers
Exports documents preparation knowledge (B/L, Commercial Invoice etc.)
Ensure all purchase orders are received timely and in full quantity
Follow up with the suppliers on the timely delivery of the goods
Collect the readiness materials by (AIR/SEA/LAND) with respecting the budgeting of
transportation.
Handling the head office tasks and requirement
Optimize the modes of transportation against cost of delivery
Preparing Purchase Orders and materials description thru ERP System.
Handling company drivers for deliveries.
Track open purchase orders and ensure any issues are resolved timely
Checking receiving reports of shipments and cost calculation.
Good relationship with Government, Freight Forwarders, Brokers, Customs & Service
Follow up with shipments & clearance (B/L, CI, C/O, Payment proof, L/G) and negotiate
with freight forwarder, coordination with Brokers.

• Prepared regular status updates on progress of projects or tasks assigned.
• In charge of logistics of materials and equipment for projects from overseas and purchasing from
local suppliers.
• Updated and maintained a qualification database for contractors and suppliers.
• Negotiated and managed agreements with suppliers, optimizing transportation costs.
• Prepared export documents (B/L, Commercial Invoice, etc.) and ensured timely delivery of goods.
• Processed purchase orders in accordance with set guidelines.
• Facilitated communication between internal departments by acting as a liaison point.
• Negotiated pricing terms, payment terms, delivery schedules and other contractual requirements.
• Tracked status of requisitions, contracts, and orders.
• Coordinated with other departments to ensure that customer orders were filled accurately and
efficiently.
• Resolved problems concerning transportation, logistics systems, imports, and exports, and
customer issues.
• Monitored operations for staff compliance with administrative policies and procedures, safety
rules, union contracts, environmental policies, and government regulations.
• Negotiated with carriers, warehouse operators, and insurance company representatives for
services and preferential rates.
• Negotiated contracts with third-party vendors related to project execution.
• Managed customer expectations throughout entire delivery process for increased satisfaction.
• Provided guidance and support to junior staff members on best practices related to managing
customer orders and deliveries.
• Established relationships with key clients through regular contact and follow-up calls.
• Called and met with regular and prospective customers to build long-term customer relationships
and networks.
• Managed customer accounts and customer relationships.
• Collaborated with staff to develop and carry out processes.
• Ensured that all required payments are made accurately and on time by utilizing appropriate
payment methods.
• Resolved issues during shipping, communicating delays to relevant individuals.
• Coordinated finished goods outbound shipments to distribution centers and customers with
necessary shipping documentation.
• Liaised with freight carriers to ensure timely and accurate deliveries.
• Prepared and maintained comprehensive reports for tracking and monitoring shipments.
• Utilized multiple modes of transportation to meet customer delivery needs.

Responsibilities: • Organizing, developing and coordinating the branch and divisions managers.
Maintaining the company social media accounts.
administration support to Sales Reps, managers and senior management, focal point of brokers agencies and customs. Responsible of extracting all duty reclaims. Proceed yearly
exemption of all export
Responsible of all financial correspondence. invoicing, collection, vehicles,
contracts, closing final project and follow up for retention payment.
Managing administration work process, arrange all projects requirements, update
for employees Iqama, passport, Gosi, Ticket, Travel, work permit and gate pass.

• Served as liaison between vendors, suppliers, clients and staff members.
• Organized, developed, and coordinated branch and division managers.
• Maintained company social media accounts and handled financial correspondence.
• Managed administration work processes, including employee Iqama, passport, Gosi, and travel
arrangements.
• Ordered office supplies to maintain optimum stock levels.
• Coordinated resources and obtained information for special projects and assignments.
• Provided support to internal departments regarding documentation requirements for imports
and exports.
• Successfully coordinated and managed the import of goods in a timely manner, utilizing excellent
organizational skills.
• Ensure all raw materials machinery are exempted.
• Coordinate with broker and customs.