key account manager
Prescinto technologys
Total years of experience :7 years, 5 Months
• Deliver assistance and support for an IoT based remote monitoring platform for Solar power plant.
• Dealing with a Hardware interface, such as RS485, RS232, TCP- IP.
• CMMS managing, maintaining, controlling and assistant associates with the system.
• Presenting and demonstrating the project to the Vendors, Clients and Channel partners.
• Responsible for analyzing, tracking and reporting the performance of the platform to the respective team.
• Throughout testing of Window application, web application and a mobile application of platform.
• Take ownership and deliver the requirement of the Vendors and Channel partners.
• Coordinate with hardware and software engineer for the effective troubleshooting.
• An organized planning during execution and monitoring and review the project to identify the unplanned impact on the project scope to mitigate risk.
• Ensure the project is delivered as per the client requirement and agreement.
• Define task, prepare project relevant document and schedule project with the milestone.
• Implement the updates in a schedule interval.
• Understanding customer needs and develop plans to address them.
• Identifying customers to cultivate profitable relationships.
• Checking clients credit score, credit History and convincing them for the Credit Improvement plan.
• Promoting high quality sales, supply and customer service.
• Approaching potential customers to establish relationship.
• Resolving customer complaints.
• Ensured accuracy of monthly and quarterly reports.
• Monitored client accounts and identified possible issues.
• Forward upselling and cross-selling opportunities to the sales team.
• Set up monthly meetings with clients and answered client inquiries
• Handling the sales team, deciding team targets based on the organization requirement and market.
• Perform data analysis on all results and prepare presentations for clients.
• Understanding customer issue over the phone
• Logging the queries of customers and employees.
• Diagnosing and solving hardware or software faults in HTC and providing customer with Trouble shoot.
• Analyzing call logs to spot common trends and underlying problems.
• Accommodating client disabilities by recommending devices and techniques.
• Follow up with customer if the issue is not resolved.
• Preparing monthly report to provide to the management to keep track of each executive performance.
• Explaining Insurance plan to the customer over the phone and convincing them to have meeting with the Relationship Manager.
• Follow up with the customer to convert them into sales after the meeting with Relationship Manager.
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Keep records of calls and sales and note useful information to recontact customer for new insurance plans.
• Researching and contacting potential and existing customers about the new and ongoing real estate projects.
• Organizing the sales visit to the customer and convince them to visit the office and project site.
• Negotiating packages with the customer and converting them into sales.
• Setting up meetings with potential customers and recording their requirements and concern.
• Keep record of all the sales, perform sales analysis and sending analytical report for current sales and the potential customer to tap in the market.