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Sasi Kumar, customer service representative

Sasi Kumar

customer service representative·agility

Kuwait

Bachelor's degree, B. E mechanical

Work experience

Total years of experience: 9 years, 10 months

customer service representative

October 2018 - Present

agility

Al Farawaniyah, Kuwait

October 2018 - Present

Responsible for coordinating with the Client / Client Representatives for transactional requirements and to ensure the client orders are fulfilled well within the parameters of the Service Level Agreement in coordination with the Transport Coordinator and Warehouse Team
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Executive

September 2017 - October 2018

Cfirst Background verification

India

September 2017 - October 2018

Co ordinate with clients
. Verifying a employees documents. Using excel, miscrosoft, creating a report
Company industry:
Business Process Outsourcing (BPO)
Job role:
Support Services

Technical support executive

September 2016 - October 2018

Hgs

Bengaluru, India

September 2016 - October 2018

Handling incoming calls regarding for network issues, I can troubleshoot any kind of broadband modem service.. Like doing configuration, wlan, van, ip address, slow browsing issues, periodically net getting disconnect, like this issue resolve and fix it. In such a case I ll raise a ticket to field technicians to resolve in customers permises..
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Arunai Engineering College

May 2015

May 2015

Bachelor's degree, B. E mechanical

India

Skills

Good in installing os, excel, Microsoft, configurations, troubleshooting, c language

Intermediate

Networking, DHCP, DNS. Excell, MS Outlook

Beginner

Languages

English

Expert

Hobbies and interests

Searching easy way to resolve the resolve the problem in system, playing cricket, technical quiz

In my previous company I have got a reward for resolved a tough issue and promoted as level 3