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Sbabti Ahmed, customer care executive

Sbabti Ahmed

customer care executive·QNB Qatar

Qatar

Bachelor's degree, Civil Law

Work experience

Total years of experience: 12 years, 11 months

customer care executive

October 2023 - Present

QNB Qatar

Doha, Qatar

October 2023 - Present

Delivering personalized banking support by addressing customer inquiries and promoting
relevant financial solutions.
Processing transactions (deposits, withdrawals, transfers) in compliance with regulatory
standards.
Opening and managing customer accounts, ensuring accuracy and transparency.
Cross-selling financial products to increase revenue and enhance customer satisfaction.

Company industry:
Banking
Job role:
Banking

sales co coordinator

July 2023 - September 2024

karcher

Doha, Qatar

July 2023 - September 2024

Scheduled appointments and managed sales documentation to streamline sales processes.
Coordinated logistics and order fulfillment.
Prepared sales quotes, presentations, and maintained customer records.

Company industry:
Retail & Wholesale
Job role:
Sales

senior customer advisor

September 2022 - April 2023

topnet

Tunis, Tunisia

September 2022 - April 2023

Managed emergency calls with calm and composure.
Mentored colleagues and shared best practices to improve performance.
Reported on team metrics and individual achievements.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Senior sales advisor

September 2018 - July 2022

Vodafone - Qatar

Doha, Qatar

September 2018 - July 2022

Processed transactions and guided customers in selecting suitable products.
Resolved complaints and followed up on escalated cases.
Supervised staff in absence of the manager and ensured monthly targets were met.

Company industry:
Telecommunications
Job role:
Sales

Manager

October 2016 - July 2018

Al Enna restaurant

Doha, Qatar

October 2016 - July 2018

Managed staff, bookings, and customer experience in a high-traffic restaurant.
Oversaw event planning, contracts, and post-event analysis.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Stoke Manager

January 2015 - September 2016

Lumière logistique

Tunis, Tunisia

January 2015 - September 2016

Maintained inventory accuracy and optimized storage operations.
Trained staff and implemented safety standards.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Ticket Reservation Agent

March 2012 - December 2013

Wad al hera

Tripoli, Libya

March 2012 - December 2013

Booked travel arrangements and provided customer support.
Advised on visa and passport procedures.
Contributed to marketing materials and sales targets.

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

Compus manar

June 2011

June 2011

Bachelor's degree, Civil Law

Tunisia

GPA (percentage): 70%

GPA (percentage): 70%

Ibn Arafa high school

June 2010

June 2010

High school or equivalent, Business And Economics

Tunisia

GPA (point): 11 out of 20

GPA (point): 11 out of 20

Skills

Store Management
Expert
Store Management
Expert
Stock Control
Expert
Stock Control
Expert
Event Planning
Expert
Event Planning
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
Ms office
Expert
Ms office
Expert
Amadeus
Expert
Amadeus
Expert
Safe x 3
Expert
Safe x 3
Expert
Computer skills
Expert
Computer skills
Expert
Customer service
Expert
Customer service
Expert
Team leader
Expert
Team leader
Expert
operation
Intermediate
operation
Intermediate
mail
Expert
mail
Expert
outlook
Expert
outlook
Expert
marketing
Intermediate
marketing
Intermediate
problem solving
Expert
problem solving
Expert
team leadership
Expert
team leadership
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
teamwork
Expert
teamwork
Expert
restaurants
Expert
restaurants
Expert
restaurants management
Expert
restaurants management
Expert
sales coordination
Expert
sales coordination
Expert
CRM
Expert
CRM
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
French
Expert
Arabic
Native Speaker

Training and Certifications

Training
retail induction and system sessions training
Vodafone
Sep 2018

Hobbies

  • fishing
  • Football