Senior Officer
RAK Bank “The National Bank Of Ras Al Khaimah
مجموع سنوات الخبرة :14 years, 3 أشهر
Assess the customers’ needs and recommend the best solution for their problem
•Handling Customers’ objections professionally.
•Applying services such as roaming services, data packages, promotions, billings & rate planes to the clients as per request & deal with the angry customers.
•Build customer’s interest in the services and products offered by the company.
•Answer inbound calls as well as assist customers who have specific inquiries.
•Achieving KPIS Targets Such As : Productivity, Adherence, AHT, Call Quality
•Resolving Complaints And Follow Up With Concerned Departments
1. Achieves assigned sales budget via the combination of customer acquisition and relationship deepening.
2. Deepens relationships and increases targeted customers through the execution of an effective sales process.
3. Grows the number of new account relationships via conversion of branch Walk-ins & customer referrals.
4. Open all types of credit card & prepares customers’ files in line with Barclays bank policies & procedures.
5. Update KYC on regular basis to ensure compliance with the bank’s policies and procedures.
6. Handles customers’ different inquires, complaints and requests.
7. Maintains a high level of continuous learning of new products offered by the competitors and reports them to the top management to support the decision making process.
8. Prepares the set of the required documentation of retail products for all types of credit cards and follow up implementation.
9. Assesses customer’s financial needs and recommends the best solution and follow up implementation
1. Assess the customers’ needs and recommend the best solution for their problems.
2. Respond to all customers’ & the merchants’ inquires.
3. Handle and resolve customer complaints, identify and escalate priority issues and follow up
4. Applying services such as roaming services, Internet bundles, information packages & brochures
5. Handling a team of agents, assisting their inquiries and trace their performance.
6. Call Mentoring and call quality .
7. Achieving the required service level, keeping an eye on it to make sure it never goes down.
8. Handle businesses or individual’s inbound, outbound calls, E-mail and fax correspondence to
Sell the Company’s products and services.