Shahd Alghrair

• Provide operational support across multiple departments to ensure smooth day-to-day logistics activities
• Act as a central point of contact between teams (operations, customer service, hubs) to resolve issues efficiently
• Monitor shipment flows, identify delays or exceptions, and take corrective actions
• Handle escalations and coordinate solutions with relevant teams to maintain service levels
• Track and analyze operational performance (SLA, delays, exceptions) and highlight improvement areas
• Ensure data accuracy across systems and maintain proper shipment documentation
• Support process improvements to enhance efficiency and reduce operational bottlenecks
• Assist in system updates, reporting, and operational audits
• Coordinate during peak periods to ensure continuity of operations and service quality
• Maintain compliance with company procedures and operational standards

• Project Coordination: Overseeing project implementation, including programming, data processing and analysis, and field
coordination (both online and offline).
• Project Planning: Analyzing project requirements, identifying potential risks, and developing solutions to prevent
difficulties and ensure efficient project execution.
◦ Team Collaboration: Collaborating with internal teams, including
research, data processing, and reporting, to ensure smooth project execution.
• Administrative Tasks: Completing administrative documents, managing project platforms and software, and ensuring all
necessary information is available for invoicing.

• Worked on the MSP Fleet Maintenance Centers Project with the USAID (legal review and questionnaires analysis in the
findings report)

• Optimized activities based on environmental regulations, based on local building requirements.
• Supervising the working process such as constructing slabs, columns, walls etc.

• Maintained excellent call stats, using effective communication skills and different programs such as (CRM, UMP,
Magento, SaaS ..etc.)
• Answered calls within established timeline to maintain adherence to quality and service standards.
• Answered general inquiries regarding company pricing and policies.
• Assisted customers with answering inquiries regarding Internet Offers ( FDD, TDD and FTTH) and Phone Lines.
• Informed customers of promotions and special offers to increase sales.

BRT Project - MEGA Project 1 (P.K (6) Kindi Street & P.K (10) Al Sharif Naser Bin Jameel Street)
• Worked on two of the BRT lanes (Tunnel and Bridge).
• Supervised the construction on the tunnels slabs.
• Supervised the construction of the Bridge.

IAESTE is an exchange program for the Jordanian and the foreign engineering students during the training semester.
• Worked on data entry, analysis and managing the travel procedure for outgoing and incoming interns.
• Hosting events for incoming interns and interacting with them on daily basis.
• Attended the Annual IAESTE Conference in Cyprus
• Worked as an executive assistant.