IT Support Specialist
Excis Compliance
Total years of experience :8 years, 7 Months
Responsible for supporting a business by maintaining its technology.
Ensure adequate information for the ticket is captured from the user for L1/L2/L3 team to troubleshoot and resolve issues.
End User Computing
Asset Management
Racking and Stacking.
Providing Hardware Support- Resolve Break Fix Issues
ITSM Service Now- Hands-on Experience
Assist in day-to-day maintenance of operating systems including backup and recovery, adding, and deleting user accounts, and performing software upgrades.
Imaging and Configuring Laptops/Desktops/iPads/Screens according to organization’s procedures and guidelines.
Perform Technical and Administrative tasks related to IT
Deskside Support - Help users connect to the network, printers, file server, SharePoint and resolve any technical issues across project sites.
MFA Configurations
Coordination with cross functions departments and users
Monitoring Audits with Smart audits at Plant and Sales Office Both.
Troubleshooting Hardware, Network, Software, Printer.
Managing the day-to-day calls (On Call/Microsoft Teams Support)
Coordinating with Internet and telcom service providers for any performance related issues.
Processing ISPs invoices and keep records of it.
Coordination with the NOC Team for Upcoming and ongoing Projects at the Plant.
Collaborate with other professionals to maintain standards and functionality.
IT Support Calls Includes:
Active Directory User Management.
Receiving Custodies of resigned/Leaver employees
Microsoft 365 Adobe Licenses Requests
Tracking custodies and toner consumption (Manual sheets)
Install, configure, and maintain information systems, networks, and
associated hardware & software, following technical specifications.
• Identify and escalate situations requiring urgent attention and
redirect problems to appropriate resources.
• Responsible to deploy upcoming technologies as required and
upgrade systems whenever required.
• Make mandatory periodic visits to assigned locations or whenever
required to keep devices in accumulated condition.
• Make requests and escalation to supervisor in case of hardware
replacement and vendor support.
• Communicate with system users; and investigate, troubleshoot,
and resolve IT-related problems to resolve user problems quickly
and satisfactorily.
Configure and resolves issues with hardware, conduct minor
repairs where possible, and coordinate with hardware vendors and
follow-up as required to coordinate maintenance servicing
Connect and configure phones, fax, and the internet to provide
connectivity for end-users.
• Respond to user's technical questions and inquires.
• Inform superior or relevant personnel if any mishandled IT devices
to protect company asset and to have necessary action.
• Ensure approved processes/guidelines are followed during the
dav-to-day work at all levels.
• Perform additional duties as required.
• Provide Customer Support via Phone Calls and Emails.
• Provide technical support to current customer and 'try-and-buy' test projects. Assist in
• Answer Queries Regarding any technical issue.
• Secretarial Works if Required.
• Verify clients and order information for data accuracy.
• Schedule Technician’s Visits.
• Assist in formulating offers and contracts.
• Make Proposals For Clients
• Assist Technician From Office For Smooth Operation.
conducting field surveys when needed.
• Compose, edit and share minutes of meetings, reports, and other material.
• Generate Required Reports From Company’s System for The Concerned Person.
• Maintain Existing and New Client’s List.
• Hardware & Software Support
• Troubleshooting Networks
• To manage the remote branches and give the support over phone remote access or physically
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Support Remotely.
Internship Was Offered By University (U.O.L)
As Data Entry, System Configuration,
Hardware and Software Support.
URL removed due to policy violation. Please contact support for further information.