senior consultant
Hitachi
Total years of experience :7 years, 9 Months
Analyze the gap in business growth to foster customer experience.
• Customer feedback via campaign to see interest and showcase same in our product and attract
more customer and revenue.
• Lauch process which do not exist in market like launch of account, handover kit to customer in
few hours and activation of card the very next day to be used for premier customer.
• Help in cross selling report and analyze the customer interest through CRM lead status by RMs.
• Report the issues in the form of dashboards to business to find solution on it.
• Ensure customer issues are handled in an efficient manner for SAB store.
• Strategic projects are being scoped technically for any challenges.
• Gather requirements from all departments across SAB bank at start of every year and review
them technically with deadlines to deliver.
Analyze the gap in business growth to foster customer experience.
• Customer feedback via campaign to see interest and showcase same in our product and attract
more customer and revenue.
• Lauch process which do not exist in market like launch of account, handover kit to customer in
few hours and activation of card the very next day to be used for premier customer.
• Help in cross selling report and analyze the customer interest through CRM lead status by RMs.
• Report the issues in the form of dashboards to business to find solution on it.
• Ensure customer issues are handled in an efficient manner for SAB store.
• Strategic projects are being scoped technically for any challenges.
• Gather requirements from all departments across SAB bank at start of every year and review
them technically with deadlines to deliver.
Analyze the gap in business growth to foster customer experience.
• Customer feedback via campaign to see interest and showcase same in our product and attract
more customer and revenue.
• Lauch process which do not exist in market like launch of account, handover kit to customer in
few hours and activation of card the very next day to be used for premier customer.
• Help in cross selling report and analyze the customer interest through CRM lead status by RMs.
• Report the issues in the form of dashboards to business to find solution on it.
• Ensure customer issues are handled in an efficient manner for SAB store.
• Strategic projects are being scoped technically for any challenges.
• Gather requirements from all departments across SAB bank at start of every year and review
them technically with deadlines to deliver.
• List down challenges and provide workaround solution to achieve business requirement.
MY ROLE IS TO UNDERSTAND THE BUSINESS REQUIREMENT AND PROVIDE THE FEASIBLE SOLUTION, DEVELOP THE SOFTWARE AND GET PROTOTYPE READY WITH TEAM AND SHOW TO CLIENT, IF REQUIRED I TRAVEL TO CLIENT PLACES ALSO FOR BOARD MEETING, I ALSO HELP TEAM FUNCTIONALLY AND TECHNICALLY IN-ORDER TO MEET DEADLINES.
MY ROLE IS TO UNDERSTAND THE BUSINESS REQUIREMENT AND PROVIDE THE FEASIBLE SOLUTION, DEVELOP THE SOFTWARE AND GET PROTOTYPE READY WITH TEAM AND SHOW TO CLIENT, IF REQUIRED I TRAVEL TO CLIENT PLACES ALSO FOR BOARD MEETING, I ALSO HELP TEAM FUNCTIONALLY AND TECHNICALLY IN-ORDER TO MEET DEADLINES.
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