Dealer
Motor City (EK Kanoo Group)
مجموع سنوات الخبرة :15 years, 9 أشهر
Offering 9 years of experience in Service Training & Development, Business Development, Product Development in Heavy Equipment industry like Backhoe Loaders, Telescopic handlers, Excavators, Skid Steer Loader.
•Acumen in implementing & conducting after-sales training program to Service engineers at Regional Level on all ranges of the JCB such as Backhoe Loaders, Load all, Skid Steer Loader etc.
•Resourceful in preparing training calendars based on skills requirement of JCB &
Sales & Marketing)
•Regulating sales, product channel sales, & promotion plans to generate lead & closure and thereby expanding the clients base in heavy equipment category for Hyundai heavy equipment’s.
•Developing new streams for revenue growth and identifying potential clients in the market and maintaining relationships with key customers to achieve targets.
•Conducting trainings for customers and operators practical and theory on machines.
•Collaborating with the marketing team to determine brand positioning/ repositioning & media effectiveness thereby assuring proper and hygienic merchandising and visibility of the products at all counters
•Conducting competitor analysis for keeping a track on recent market trends & moves to achieve market share metrics
•Evaluating and reporting sales & competition activities within the assigned territory
•Establishing & cementing positive relationships with clients, suppliers & employees at all levels for market reach & penetration
Managed after-sales service operations with focus on delivering timely & efficient support; provided dynamic service support including daily warranty claims & reimbursement, daily technical issues etc.
•Formulated yearly calendar for OJT’S & Mazda Master Trainings; ensured that the schedule was implemented on time.
•Successfully provided Technical Training to technicians on various ranges of Mazda cars.
•Monitored the post service activities like post service feedback, follow up with the customers, service reminders and handling customer complaints; enhancing customer satisfaction matrices through on-time delivery resolution of customer complaints & warranty issues
•Performed audit, and reviewed & modified processes for better results on regular basis
Training and Development)
Selected Accomplishments:
As Technical Training Support (Training & Development Backhoe Loaders)
•Conducted sales & after-sales training
•Successfully provided Technical Training to JCB and Dealer Service Managers at Regional Level on various ranges
of the machinery like Backhoe Loaders, Hydraulics, Transmissions and Electrical
•Addressed clients complaints within minimum TAT and tech web calls raised by the dealerships
•Designed yearly training calendars based on skill requirement of JCB and Dealer staff & training modules on Transmission, engines, hydraulics and electrical as well as course module as per requirement from clients and JCB India Manufacturing Managers
•Formulated the training budget plan for creating quality infrastructure to enhance the service training standards
•Monitored the recent trends, technologies & development & updated Technical Service Manuals accordingly
•Conserved service workshop to perform track activities such as developing cut-sections as well as analyzed & managed major service repairs & field operations
•Evaluated the warranty of the failed part in the Service Workshop
•Spearheaded the tool inventory, housekeeping and maintenance of workshop activities to improve the skills of service engineers by exposing them to latest cut-ins
Soft Machining CNC Line), Noida as GET
Trainings
•Gained exposure in various trainings:
•Finance for Non-finance
•Hydraulics training
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