Room service
Reef Resor
Total years of experience :9 years, 8 Months
Departments: All day dining restaurant (pooldelight),
Food & Beverage Service (Banquet).
•Assigning employees to their respective areas and having a daily brief about the hotel ongoing operations.
•Setting up the banquet hall for conferences/private functions before and after the shift.
•Providing the basic conference/private functions amenities to guest during the time of service.
•Learning IDS systems and placing the orders.
•Communicating with the guest and fulfilling all their needs as guest expectations.
•Supervising the ongoing events and getting things done on time.
•Dealing with guest about the venue and providing them proper information about the function prospectus.
•Investigate and resolved customer inquiries and complaints in an empathetic manner.
•Maintained appropriate filing of professional documentation.
•Taking proper inventory and indenting banquet amenities as required.
•Providing proper Performa invoice to the guest before the function and proper billing to the guest at the end of function.
Food & Beverage Services, Front Office, Food Production & House- Keeping.
•Setting up restaurant before and after start each service shift.
•Learning aspects of restaurant service and going through menu items and wine list.
•Making sure we follow proper sequence of service while providing guest service.
•Learning P.O.S systems and putting through orders.
•Communicate effectively with guest and anticipate their needs.
•Learning about various reports generated at the restaurant.
•Coordinated with front desk for service express.
•Mis-en-place while working in food production.
•Assisted laundry team with their duties.
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