Export sales & order management specialist
International group for modern coatings
Total years of experience :8 years, 9 Months
• Create regional sales plans and quotas in alignment with business objectives • With cooperating with planning and production department I follow up with the order and determine the confirmation date/lead time of the order. Then I perform the shipping line booking in the right time. • Report on regional sales results • Keep continuous contact with the customer to solve their issues and respond to their inquiries. • Forecast quarterly and annual profits and sales. • Suggest new services/products and innovative sales techniques to increase customer satisfaction • Responsible for all the documentation cycle e.g. invoices, packing lists and other certificates for particular countries like Nigeria needs SONCAP certificate and Angola needs CNCA certificate and until the goods are delivered to the customer abroad. • Order management one of my duties as I issue the production order on the company’s system (SAP) including the agreed-on prices and goods specifications after receiving the order quantities from the customer and to ensure the appropriate order flow.
• Process export orders and the respective shipping processes with prioritization of different shipments • Ensuring an appropriate order flow with the compliance to organizational policies • Cooperation with the finance department to resolve invoice and pricing issues • Management of the communication with the sales department and customers • Monitoring and evaluation of all orders and sales processes as well as preparation of order reports • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. • Maintain metrics, reports, process documentation, customer service logs, or training or safety records. • Supervise the work of logistics specialists, planners, or schedulers
Faculty of English Commerce branch of public finance and customs studies.