Shibil Ramanath

Working at Qatar Energy LNG as Help desk technician (contractor) from Provide first and second level support through call center or onsite, for all IT services
• Perform troubleshooting and diagnosis of issues reported by end users
• Escalate incidents to the next level when required support from Service Owners/ SMEs
• Participate in trend analysis as required by Helpdesk Supervisor
• Participate in root cause analysis for problem resolutions
• Prepare, configure, and install end user computer equipment's and peripherals based on the business demand
• Fulfill the end user's IT requests for software installations, software configuration, hardware relocations and other business requirements
• Participate in the end users computing projects for various IT initiatives
• Facilitate end user hardware and operating systems upgrades as and when necessary
• Contribute towards preparing end user communications, end user guide, software Installation procedures, etc

Working at ALI BIN ALI TECHNOLOGY SOLUTIONS as Desktop support engineer
• Proficient in handling escalated calls and providing level 2 Technical Support to end-users
• Troubleshooting, assembling and dissembling of hardware devices
• Installing Microsoft Operating system, updating and maintenance
• Configure, backup and troubleshooting of outlook
• Provide technical solutions and troubleshooting services on need basis
• Basic LAN/WAN connectivity and internet troubleshooting
• Supporting the following technologies: - Microsoft Office products- Outlook, word, excel, power point, Internet Explorer, etc

on-site technical support Engineer at Biocon limited

worked as hardware support engineer in Acer warranty support team