Operations Manager
More ideas General Trading LLC
مجموع سنوات الخبرة :5 years, 3 أشهر
• Lead generation through existing and new networks.
• Achieving revenue targets through sales and business development activities
• Development and execution of proposals for new business opportunities
• Meeting the clients and consulting them for a better learning approach.
• Following up with the customer to ensure they are getting error-free service.
• Logging conversations with clients on CRM software and maintaining database properly.
• Co-ordination with other departments teams for striving customer expectations through the operation of a necessary report on daily basis.
• Management of Pre-Sales and Post sales operations.
• Compliance, Code of Conduct and Confidentiality.
• Management of MIS to compliment the entire process.
Handled over $21, 000 in rental and purchase payments with 80% accuracy.
• On boarding & Managing New and on-going Asset Portfolios for HNI Client
• Improved overall decision-making 25% by designing and developing Power BI reports and providing invaluable insights
• Identify 10+ KPIs with outlined objectives and consistently monitor them
• Inspected rental property before and after rentals, marking changes in conditions and charging customers when necessary.
• Develop 50+ reports by utilizing knowledge of SQL queries, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS Maintained effective customer service by responding to service requests quickly to increase overall sales by 30%.
• Supervised site investigations reported issues and escalated those that required further assistance.
Collaborated with business users, collected requests, and updated the set of existing BI reports to accommodate business needs
• Built and strengthened strategic relationships with vendors, Travel agencies and leading industry partners like Air India, AirAsia, Indigo
• Development and execution of the online marketing activities to drive the business. Allocation and presentation of merchandise within the Travel fin-tech website
• Manage and monitor Bookings for Flight/ Hotel/ Forex Cards
• Timely updating Booking list & Travel Products on website.
• Implemented 3 fully functional data schemes and 10+ data flow optimization processes for reporting performance and enhancements
• Initiate all Flight booking related activities of Catalogue creation, uploading of Travel products images / details.
• Developed 4 reporting systems that provide accessible information for accurate decision making
• Operations Management / project management / metrics management
• Working with technical teams to fix website problems.
• Work with the Digital team in order to improve Content and drive ROI funnel.
Negotiated and oversaw vendor contracts and managed E-commerce website / catalogue / inventory - Manage planning and development of design and procedures for metrics reports
• Generating MIS reports weekly / Quarterly / Yearly - Preparing TAT reports
• Perform DAX queries using Power BI tools
• Created Power BI dashboards using stack bars, bar graphs, scattered plots, geographical maps, heat maps, bullet charts, Gantt charts demonstrating key information for decision making.
• Worked extensively with Advance Analysis Actions, Calculations, Parameters, Background images, Maps, Trend Lines, Statistics, and Log Axes. Groups, hierarchies, sets to create detail level summary reports and dashboards using KPI's.
• Good hand-on experience on excels and advanced excel
• Created demos in Tableau Desktop and published onto Tableau Server. Deployed Tableau Dashboards and worksheets in clustered environment. Created and developed Parameterized, Drill Down and AD Hoc Reports using SQL Server 2014 Reports Services (SSRS)
• Using Email marketing / bulk SMS for generating bulk orders.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Negotiated supplier discounts to improve bottom line.
Completed 3 of Engineering Diploma in Information Technology with First class grades.
