Sonia J

Technical Support Engineer at VMware

• India - Bengaluru
• My current job since August 2020

• Working on VMware Horizon Products.
• Deploying and installation Horizon product on ESXI host.
• Hands on experience on cloning and different types of cloning
• Hands on experience on connection servers, snapshots.
• Hands on experience on UAG, vSphere client, DRS, HA, Provisioning, Composer server.
• Log analysis: VDM logs, HAR logs, Debug logs, vSphere logs
• Hands on experience on VM Tools, VMware Horizon Agents.
• Configuration and troubleshooting Storage infrastructure of ESX/ESXi servers (iSCSI,
• FC, NFS, VMFS Data stores etc.)
Installation, configuration and troubleshooting ESX/ESXi servers
➢ Log analysis of failure report of nodes and replica on vSphere.
➢ Configuration and troubleshooting Network infrastructure of ESX/ESXi servers (VLAN,
Virtual Switch, VM nics etc.).
➢ Configuration and troubleshooting Storage infrastructure of ESX/ESXi servers (iSCSI,
FC, NFS, VMFS Data stores etc.)
➢ Trained on Container and Docker on blockchain level.
➢ Have theoretical and practical knowledge on snapshot operation
➢ Troubleshooting issue with Cloud Infrastructure.
• Resolve customer technical issues through industrious research, reproduction, and troubleshooting
• Worked on vRealize products (vRealize Automation Cloud, vRealize Operation Cloud, vRealize log insight Cloud)
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Documented and managed all technical inquiries, develop and review content for knowledgebase
• Deliver a consistent, positive customer experience