Sandy Moreno

To lead a team of housekeepers to provide a safe, well maintained and clean within the premises of the museum line with customer expectations performance target. Monitoring and Supervision of Housekeeping staff to ensure they deliver the cleaning standards within the premises. Liaise with the event of shortages and absenteeism of housekeeping staff on daily basis and ensure that relief staffs are deployed on shift to cover the gaps. Report faults to large equipment Supplier in case of faulty equipment and escalate to if the fault is not resolved in 12 hours Responsible for keeping the cleaning equipment in good condition; and report any misuse to Soft Service Manage. Ensure that cleaning chemicals are stored in accordance with. Ensure that Housekeeping staff are performing cleaning activities as per the workflow and special Cleaning Calendar is updated within specified area of responsibility. Ensure that incident/accidents or other such issues related to cleaning are reported and resolved in timely manner. Ensure all departmental documentation is completed accurately prior being on monthly basis. Report to Soft Services Manager for purchase of cleaning products in the monthly briefing basis. Advise Soft Service Manager of any training needs for either their staff or themselves. Manage and control stock of cleaning consumables and supplies. Ensure that stock holding levels are maintained at all the time. Monitor the services provided by the Waste Management, Pest control, Proper Hygiene and with in specified area of responsibility and provide feedback. Follow safe working procedures and instructions personally and wear appropriate personal PPE/SDS as required and look out for the safety of others and, proper contamination required base on MSDS. Assist in detailing the cleaning records and any other associated duties as appropriate. Perform shift and emergency duties when required.

Takes final responsibility for the timely delivery of cleaning and housekeeping services within the client’s facilities: Provide leaderships and direction to all cleaning supervisors and contractors. Coordinate with the cleaning and contractors to ensure housekeeping schedule are adhered to. Liaise with other departments and customer’s representative to provide timely housekeeping management support whenever it is require, including during events. Be responsible for mobilizing housekeeping contractors to attend client’s cleaning needs, including scheduled and urgent needs. Observe and ensure that cleaning contractors comply with the terms and conditions and scope of services. Inspect the premises frequently to monitor the cleaning progress and ensure that the cleaning service meet the client’s standard. Regularly inspect the contractor equipment used to ensure good operating condition and avoid interruption in service. Frequently visit and inspect work undertaken by the contractor to ensure only approved pesticides and other chemical are used. Take charge of any special events and ensure that the cleaning contractor responds to cleaning requests in a timely manner.

The main responsibilities and task of this position are: To consistently offer professional, friendly and engaging service. Perform any kind of responsibility as outlined in housekeeping especially to the workers. Lead and supervise the day-to-day operation of the department to ensure service standards are followed. Assign duties, inspect works/rooms cleaned by room attendant including VIP and Show room. Investigate complaints regarding housekeeping service and equipment and take corrective action. Coordinate inspection of all areas assigned to ensure the safety standards and departmental policies are met. Obtain list of rooms to be
cleaned immediately and list of prospective checks outs or discharges to prepare work assignment. Coordinates work activities among department and report necessary maintenance item. Conduct orientation training and in-service training to explain policies, work procedure and demonstrate uses and maintenance of equipment. Inventories stock to ensure adequate supplies issues supplies and equipment to the housekeeping staff. Monitoring, staffing, rendered schedule and establishes standard procedures of work to the housekeeping staff. Record data regarding work of assignment, personnel action, time cards, and prepare periodic table.

Perform all housekeeping duties as outlined for a housekeeping worker. Responsible for staffing, including scheduling work assignment, and monitoring. Maintains housekeeping supply levels and equipment. Scheduling, replacing staff as required, orient and train staff. Perform other duties as required. Supervising and be responsible for the cleanliness of all areas assigned to maintain the hotel standard and exceed customer expectation. Follow the policies and procedures of the hotel housekeeping department. Maintain the lobbies and public areas such entrance, lobbies, corridors, restroom, health facilities, front desk, elevators, dining rooms, banquet and meeting room, administration and sales offices, employee’s areas in a neat and clean condition. Assist the training and supervision of the room attendant. Perform any other reasonable duties as required by the management from time to time.