Learning and Development Facilitator/ Instructional Designer
Digital Opportunity Trust
Total years of experience :14 years, 2 Months
Designing and developing training manuals and course materials including handouts, visual materials and simulations, and keeping them updated.
Conducting evaluations, constructive feedback for trainees and assessments to assess the effective transfer of learning into the workplace.
Developing pre/post assessments, including attendance records, assessment results, summative evaluation and evaluation logs.
Delivering and coaching training programs face-to-face and online through different Learning Management Systems and blended learning methods to meet specific training needs.
Performing periodic reporting by submitting monthly, weekly and daily reports to the area manager, upper management and partners.
Coordinating and supporting the Learning and Development department through research, design and planning training content and programs to meet specific objectives.
Digitizing curricula on different platforms for self-learning pace projects example Tabshoura and eflow platforms.
Checking-in First, Business, and first-class passengers.
Checking luggage and legality of travelling documents.
Passengers Boarding and Disembarking at the gateway, at bridge or ramp for remote flights for First, business and economy class passengers, in addition to IO.s, VIP.s and VVIP.s
Delays, cancellations or overbooking management.
Handling VIP/ VVIP/ IO passengers at Invitation Only department.
Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
Compute all guest billings, accurately post charges to guest rooms and house accounts.
Verify guests ID, passports and payment methods.
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