Souad Taha, Learning and Development Facilitator/ Instructional Designer

Souad Taha

Learning and Development Facilitator/ Instructional Designer

Digital Opportunity Trust

Location
Lebanon - Bekaa
Education
Master's degree, Travel And Tourism Management
Experience
14 years, 2 Months

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Work Experience

Total years of experience :14 years, 2 Months

Learning and Development Facilitator/ Instructional Designer at Digital Opportunity Trust
  • Lebanon - Zahle
  • My current job since January 2015

Designing and developing training manuals and course materials including handouts, visual materials and simulations, and keeping them updated.
Conducting evaluations, constructive feedback for trainees and assessments to assess the effective transfer of learning into the workplace.
Developing pre/post assessments, including attendance records, assessment results, summative evaluation and evaluation logs.
Delivering and coaching training programs face-to-face and online through different Learning Management Systems and blended learning methods to meet specific training needs.
Performing periodic reporting by submitting monthly, weekly and daily reports to the area manager, upper management and partners.
Coordinating and supporting the Learning and Development department through research, design and planning training content and programs to meet specific objectives.
Digitizing curricula on different platforms for self-learning pace projects example Tabshoura and eflow platforms.

Senior Airport Services Agent at Emirates Airlines
  • United Arab Emirates - Dubai
  • December 2010 to July 2014

Checking-in First, Business, and first-class passengers.
Checking luggage and legality of travelling documents.
Passengers Boarding and Disembarking at the gateway, at bridge or ramp for remote flights for First, business and economy class passengers, in addition to IO.s, VIP.s and VVIP.s
Delays, cancellations or overbooking management.
Handling VIP/ VVIP/ IO passengers at Invitation Only department.

Front Desk Agent at Movenpick Hotel & Resort Beirut
  • Lebanon - Beirut
  • October 2008 to October 2009

Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
Compute all guest billings, accurately post charges to guest rooms and house accounts.
Verify guests ID, passports and payment methods.

Education

Master's degree, Travel And Tourism Management
  • at Lebanese University
  • October 2018
Bachelor's degree, Travel And Tourism Management
  • at Lebanese University
  • June 2010

Specialties & Skills

Research
Reporting
Management
Teaching Skills
Communications
COACHING
CONTENT MANAGEMENT
MATERIALS MANAGEMENT
REPORTS
RESEARCH
TRAINING MATERIALS
TRAINING PROGRAMS

Social Profiles

Personal Website
Personal Website

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Languages

Arabic
Native Speaker
English
Expert
French
Intermediate
German
Beginner

Training and Certifications

Instructional Design Foundations and Applications (Certificate)
Date Attended:
September 2021
Recruiting, Hiring, and Onboarding Employees (Certificate)
Date Attended:
August 2020
Preparing to Manage Human Resources (Certificate)
Date Attended:
May 2020
International and Strategic Human Resource Management (Certificate)
Date Attended:
March 2020