سهيلة النجار, Travel Consultant

سهيلة النجار

Travel Consultant

Expedia

البلد
مصر - الإسكندرية
التعليم
بكالوريوس, Pharmacy
الخبرات
8 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 0 أشهر

Travel Consultant في Expedia
  • مصر - القاهرة
  • سبتمبر 2021 إلى ديسمبر 2022

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services

Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Electronic System:- Amadeus, Saber, Galelio, Voyager Classic, Voyager next, Zimbra

Customer Service Representative في Vodafone - Egypt
  • مصر - الإسكندرية
  • نوفمبر 2020 إلى يوليو 2021

Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
Adhere to Customer Operations Department policies and procedures.
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
Perform standardized activities and tasks efficiently and effectively.
Explore the required negotiation skills for making payments' deals when needed.
Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
Implement high quality standards of Customer.

Pharmacist في pharmacy
  • مصر - الإسكندرية
  • سبتمبر 2014 إلى يوليو 2020

الخلفية التعليمية

بكالوريوس, Pharmacy
  • في pharos University Alexandria
  • يوليو 2013

Pharmacy’s Bachelor

Specialties & Skills

Agent based Modeling
short writings
Email Marketing
Concept Planning
Job Description Development
Computer
Patient counseling
Planning
Time management
Medical writer
Communication skills
Workaholic
Sales & marketing
Safety data
Customer services
tourism
Microsoft office
GDS Amadeus
customer satisfaction
ticketing
Galelio
operation
Customer service
microsoft powerpoint
online travel
problem solving

حسابات مواقع التواصل الاجتماعي

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

pharmacy (الشهادة)
تاريخ الدورة:
July 2013
Customer Service (الشهادة)
تاريخ الدورة:
March 2023

الهوايات

  • Handball
  • Listening to music
  • Learning
  • Photography
  • Painting
  • Road biking
  • Reading
    Literature Novels All Types