Administrative Assistant
Y Creative Company
مجموع سنوات الخبرة :15 years, 0 أشهر
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Screening phone calls and routing callers to the appropriate party.
Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
Greet and assist visitors.
Maintain polite and professional communication via phone, e-mail, and mail.
Anticipate the needs of others in order to ensure their seamless and positive experience.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Respond to queries related to products and deliveries.
Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
Prioritize and organize calls according to urgency.
Supervise the route and status of field units to prioritize their daily schedule.
Maintain and update call logs, call records and other important documentation.
Scanned groceries and ensured proper price scanning. Balanced daily cash register receipts and provided quality customer service.
Answered customers' questions, and provided information on procedures.
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Offered customers carry-out service at the completion of transactions.
Assisted customers with final purchases and answered questions at the checkout counter
Primary job duties included ringing up purchases, scanning coupons, and ensuring customer satisfaction
Operated computerized cash registers and credit card machines as well as conveyor belts
Exuded friendly, courteous, and positive attitude and demonstrated professionalism
Establish and categorize prices of goods by means of calculators, cash registers or optical price scanners.
Resolve customer complaints if required.
Worked daily with petty cash and with more than $15k.
Calculate money in cash drawers at the beginning and the end of shifts for accuracy of transactions and petty cash.
Greet customers entering in grocery store.
Provided phone support from steady incoming calls at service desk.
Provided excellent, quality customer service.
Gave full attention to customers by greeting them in a friendly manner.
Solved customer problems.
Took initiative to provide assistance to customers who needed help locating merchandise.
Courtesy desk assistant
Ensured customer satisfaction
Awarded multiple times for outstanding performance including Employee of the Month.
Resolve customer complaints if required
Calculate money in cash drawers at the beginning and the ending of shifts to make sure that the amounts are accurate and that there is sufficient change
Greet customers
Maintain clean and arranged checkout areas of grocery store. Return items to appropriate location and organize stocked shelves
Issue receipts, refunds, credits, or change outstanding to customers.
Establish and categorize prices of goods by means of calculators and cash registers.
Calculate total payments received and reconcile this with sum of sales.
Resolve customer complaints if required.
Calculate money in cash drawers at the beginning and the ending of shifts.
Issue receipts, refunds, credits, or change outstanding to customers
Establish and categorize prices of goods by means of calculators, cash registers, or optical price scanners
Performs daily cash deposits
Resolve customer complaints if required
Welcome customers entering in grocery store
Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion.
Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately.
Distribute Daily Events reports to ensure communication to all internal departments throughout hotel.
Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling.
Monitor all correspondence to ensure it meets with Hotel policy and procedures.
Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
Work closely with Banquet Manger to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
Tour, inspect and monitor banquet rooms and presentations.
Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Ensure accurate follow up and communication both internally and to the guest / client.
Ensure that Opera Sales and Catering / Other Banqueting software are updated daily for all event space bookings.
Ensure that all accounts are properly updated in the banqueting system.
Ensure there are enough sales kits available for any customer visit.
Ensure feedback received from host / guests are passed on to all departments.
Ensure a positive working relationship between all departments.
Able to generate various reports from Banqueting systems and excel to track group and event revenue etc.
Arrange and manage familiarization / educational trips in line with business needs.
Attending various trade shows and assigned sales trip with accurate follow up report.
Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
Maintain up-to-date activity and rate information for each account on the banqueting system.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Participate in daily business review meeting, sales meetings and management meetings.
Any other job related to banqueting assigned by the management.
Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate
•Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
•Prepare, assemble and distribute various reports and documents
•Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
•Keep calendar constantly updated to facilitate appointment and meeting schedules
•Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate
•Arrange for various meetings and take minutes
•Function as an administrative link to ensure that all parties receive the relevant information respectively
•Organize business travel arrangements and other duties as assigned.
Basic Food Prep
Arrives early to organize the kitchen and do food prep to streamline cooking and meal presentation, including washing, peeling, and cutting fruits and vegetables; mixing ingredients for dishes; and cutting and seasoning meats.
Meal Presentation
Organizes customers’ plates before the waitstaff—or sometimes even the kitchen staff—bring the final product to the customer. They have a working knowledge of the day’s meals and menus and understand what each dish calls for before delivery.
Stock Kitchen and Storeroom
Works with management and head cooks to receive, stack, and properly store food in kitchens, cold storage, and storerooms. They transfer food and supplies to the kitchen as needed.
Cleaning Duties
Responsible for ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitized. This includes washing dishes and cooking equipment, cleaning floors, sanitizing counter tops and cutting boards, and maintaining all areas to health code standards.