Call Center Agent
city services consultancy
Total years of experience :12 years, 0 Months
▪ Taking inbound calls, enlighten customers about timing, dress code, wheel chair facilities and our daily events, help customers to use our application to enjoy our shows and services.
▪Handling customer complaints provide appropriate solutions and alternatives within the time limits (SLA).
Identify each potential customer’s needs, offer best verities which meet their needs
and interests.
▪ Challenge objections to get the customer to buy a product, to achieve my target and
increase my sales.
▪ Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
▪ Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
▪ Identifies product improvements or new products by remaining current on industry
trends, market activities, and competitors.
▪ Maintains quality service by establishing and enforcing organization standards and
Contributes to team effort by accomplishing related results as needed.
▪ TE-DATA
Monitoring new agents joined the floor supporting them with productive service and
high level of welcome hospitality.
▪ Provided customers with product and service information and Manage route schedules
to maximize time and fuel efficiency.
▪ Identified, researched, and resolved customer issues using the computer system and
Followed-up on customer inquiries not immediately resolved.
▪ Researched billing issues misses applied payments.
▪ Maintain quality control/satisfaction records, constantly seeking new ways to improve.
Achieved budgets over the last five years staying within the top 5% of performers
within that same time frame, Maintained gross volume growth of 3.5% over the last
five within the defined territory.
▪ Determined, daily, how best to assign variable labour to achieve customer readiness
and improve efficiency with the daily workload.
▪ Implemented a sales plan on a quarterly basis to determine the account goals, based on
percent to business, and achieve the budget for the Quarter.
▪ Maintained 100% authorized distribution of all required products in assigned territory
and achieve targets of sales / KPI
faculty of education English language section