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fatima alhousani, Patient Relations & Clinical Support Supervisor

fatima alhousani

Patient Relations & Clinical Support Supervisor·Malazma Nursing and Home Healthcare Center

United Arab Emirates

High school or equivalent, Bachelor’s of Sciences in Health Administration

Work experience

Total years of experience: 2 years, 1 months

Patient Relations & Clinical Support Supervisor

January 2025 - January 2026

Malazma Nursing and Home Healthcare Center

Al Ain, United Arab Emirates

January 2025 - January 2026

• Managed pa#ent rela#ons and provided clinical support coordina/on.
• Coordinated with healthcare teams to ensure high-quality service and smooth workflow.
• Supported pa/ents and families by providing guidance, answering inquiries, and improving the overall pa/ent experience.
• Assisted in maintaining and organizing relevant administra#ve and documenta#on records related to healthcare services.
• Demonstrated professionalism, accuracy, and confiden/ality while handling sensi/ve informa/on.
Company industry:
Other Healthcare Services

Sales Executive

January 2024 - January 2025

Etisalat E&

Al Ain, United Arab Emirates

January 2024 - January 2025

• Achieved sales targets while providing excellent customer service.
• Developed strategies to improve customer sa/sfac/on and overall service quality.
• Worked efficiently under pressure while maintaining strong communica/on and performance standards.
Company industry:
Telecommunications

Education

Hamdan Bin Mohammed Smart University

December 2025

December 2025

High school or equivalent, Bachelor’s of Sciences in Health Administration

United Arab Emirates

جامعة حمدان بن محمد الذكية

January 2025

January 2025

Bachelor's degree, Health Administration

United Arab Emirates

كلية فاطمه للعلوم الصحيه

May 2023

May 2023

High school or equivalent, اسعاف طبي وطوارى

United Arab Emirates

Alison

January 2023

January 2023

Higher diploma, الصحة العقلية

Ireland

مدرسة ام كلثوم

May 2017

May 2017

High school or equivalent, المسار المتقدم

United Arab Emirates

Skills

First Aid
Expert
First Aid
Expert
Bioanalysis
Expert
Bioanalysis
Expert
CLINICAL DOCUMENTATION
Intermediate
CLINICAL DOCUMENTATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
MEDICAL TERMINOLOGY
Intermediate
MEDICAL TERMINOLOGY
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
PATIENT ASSISTANCE
Intermediate
PATIENT ASSISTANCE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Medical course: Preven#on of Urinary Tract Infec#on (UTI)
Training
االستخدام الشامل للكمبيوتر.
معهد المنهل

Hobbies

  • العلوم الصحيه
    دورة في التواصل مع العمالء وإرضائهم. - دورة في االستخدام الشامل للكمبيوتر. - دورة في خدمة العمالء والتقدم في العمل. - دورة في مهارات االتصال الشخصي. - دورة في إدارة الوقت والعمل الجماعي.