Customer sales & service executive
Thrifty car rental
Total des années d'expérience :9 years, 3 Mois
Answering customer queries on phone and mails or for walk-in and corporate clients. • Coordinate with the PR Dept. for the latest Govt. policies pertaining to
• hiring vehicles and traffic fines.
• Coordinate with fleet controllers for availability of vehicles on demand.
• Handling client complaints on phone and mails
• Preparing invoices, receipts and Account statements as per client requisition.
• Coordinate with A/c Dept. for payment issues.
• Providing proper solutions to client complaints by coordinating with all the departments. • Maintaining and updating all the documents and details of clients.
• Clearing the outstanding and sending the reports to accounts dept.
• Maintaining daily sales report.
• Attending meetings, setting and achieving targets.
• Controlling and handling complaints.
Successfuly managed back end operations.
Helped and resolved clients queries.
Liaising between college and university with regard to students related to admissions, examinations, results etc.
Handled all ground operations as per Air India standard operations procedures.
Delivered exceptional customer service to our passengers.