Sales Manager
Headway Institute
Total years of experience :8 years, 9 Months
•Built custom language training solutions for 8+ languages (Arabic, English, Russian, French & Spanish, etc.)
•Business Management; (Sales & Retention) 700K AED revenue per annum with annual growth of 25% YOY.
•Account Management; 150-200 customers per month, including 95% client retention rate (avg: 10 months);
• People Manager; Responsibilities include managing KPIs, performance, efficiency and customer satisfaction.
• Internal; Payroll management, including payslips, hours logged and sales performance reporting & insights.
•Professor/Teacher Quality Assurance; Maintaining a strong and healthy teacher pipeline for diverse clientele (5-50 yrs).
• Marketing & Communications: Campaign lead for social media, mass marketing & online advertising
• Business Administration; Pre → Post flight documentation & maintained luxury standard experience to clients.
• Immigration/Security; Control officer for over 400 flights including Staff, Crew, Pilots etc.
•Full Service Delivery: Quality assurance in F&B, VIP experience etc, including logging & special request management.
•Support successful flight management from take-off to landing; (flight value ~$11, 00.000 per hour).
•Assistant Project Manager; The Dubai Airshow 2017: Supported execution of backend support services to ~250 Pilots.
• Hostess: Front of House, Customer Service Assistant (guest services, admin, scheduling and telesales)
• VIP POC: Dealt with special requests from check-in-to check-out to ensure client retention.
• Sales Advisor: Maintained excellent communication & PR skills to overachieve company sales incentives.
• Special events: Aided management in coordinated key project variables (scheduling, event space and availability etc.)
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