Technical Support Engineer
Sicuro Group LLC
Total years of experience :8 years, 9 Months
• A member of the R&D team, responsible for the configuration, integration and testing of GPS tracking devices added to monitoring and tracking platform.
• Carries out assistance to clients on satellite and GSM based personal and vehicle tracking devices.
• Reports directly to account managers and responsible for analyzing existing and new features of GPS tracking devices and platforms that are suited for clients’ operational requirements.
• Conducts internal trainings to fellow engineers and account managers for tested devices and platform-related updates
• Writes user manuals, product specifications, and other documentations of tested GPS tracking devices.
• Delivers remote platform trainings to clients using a good command of the English language
• Field service engineer deployed in Afghanistan who executes the installations, commissioning, operation, maintenance, and technical assistance for a project on fitting electronic counter-measure devices for different types of military armored, and civilian vehicles.
• Fabricated RF cables and pieces of GPS device harness that are used for installations. Performed QA/QC with these fabricated cables/ harness.
• Proposed CCTV designs for warehouse projects in Dubai complying with SIRA requirements.
• Composed VBA (Visual Basic Application) database system and performed data analysis for interpreting monthly client support operations
• Installed access control system inside the company premises
• Laboratory technician who performs the installations, operations, preventive and corrective maintenance of different types of laboratory equipment (brands are Festo Didactic, Siemens)
• Designated as one of the designing engineers of a University project, entitled RTIS (Real-Time Traffic Information System) with the task to design microwave links complying to needed requirements and specifications.
• Sorted personal protective equipment (PPE) of students before and after laboratory activities.
• Desktop support for other faculty members by performing installation of printer/ scanner drivers, reformatting personal computers, installation of anti-virus software, Wi-Fi connections and other desktop and computer related concerns.
• CCTV technician responsible in the design layout and installations of CCTV network inside the University compound.
• Taught university engineering students about professional electronics and telecommunications subjects which include satellite communications, wireless communications, industrial engineering, data and digital communications and high levels of mathematics.
Under Thesis Writing already completed all academic requirements.
Graduated with Academic Distinction and Awards.
Graduated with Fifth Honours
