Manager
V- Tabernacle Global Network Nigeria Limited
Total years of experience :24 years, 7 Months
Administrative services for Corporate Organisations
* Covers Office Building Painting, Corporate gifts, Office Furniture Supply
Computer Supply.
Working with the Regional Head on new initiatives for the Banks growth
V/I, Apapa, Ikeja Clusters(Lagos Region)
* Ensuring the 12, 6 & 13 Branches under the Cluster are running effectively
with exceptional customer service delivery taken into cognizance of the
Bank’s core values with Operational Policies and procedures. This role also
entails the functions of the Regional Support Manager as listed below.
Ensuring the Branches under the Region are adequately staffed with the right
Calibre of staff at all times which includes hiring of Branch Operations
Support Staff (CSO supports and Tellers);
* Explaining, giving proper Interpretation of Operation Policies and Procedures
to the Team and other Units, continuous review of Policies and Procedures
with the proper updates made on the Document Management
System(centrally);
* Ensuring standardization of all Operations processes including maintaining the
bank’s Corporate Image within the Region example ensuring there are
adequate working tools;KPI(Key Performance Indicator) suit the respective
job functions for proper measurement including developing various function
Job description within Branch services/Operations, respond to NPS(Net
Promoter Survey) from feedback of our external customers for proper
resolution and closure, .
* Involved in the deployment of a New Process/Product with the aim of
ensuring the Processors & Customers can easily adapt to, with the basic
Controls in place; example Automated Portals(AVR, Legal Search, account
reactivation, Branch Service Console, CRM, HR staff creation, E-archive),
* Ensuring regular Training of Operations Staff is done in the Region and
Organizing special training for staff where some specific weaknesses were
identified; developing Branch training slides for FCMB Training Academy used
by the Bank,
* Ensuring excellent Customer Service Delivery is rendered at all times with
aWOWcustomer experience; and
* Involved in several projects that impact positively to the Organizational
growth in terms of business growth and Customer Experience and
profitability. Example, mobile account opening, Agency Banking through
FCMB MFB, VISA Credit Card, etc.,
* Deputizing for the Regional Service Head in both internal and
externalmeetings, requesting Banking Operations/Service input e.g. BVN
(Bank Verification Number) project, Committee of Heads of Bank Operations.
* Managing and increasing the sales deposit portfolio of the Operations/Branch
service team under the cluster in terms of New Customer acquisition and
Balance sheet growth.
Co-ordinating and supervising all the units in the Branch Operation, as Head of
Operations & Service Manager and Branch Compliance Officer;
* Ensuring that all transactions processed are error/ fraud free with the Banks
Policies and procedure strictly adhered to at all times;and
* Reporting to the Regional Operations Head directly on issues bothering on
customer service.
* Responsible for excellent customer experience in the Branch.
Co-ordinating and supervising all the units in Branch Operations;
* Ensuring that the Banks Policiesare adhead to at all times; and
* Providing managerial skill in ensuring processes were done error and fraud
free
Now UBA Plc). Apapa,
Lagos
Value for money audit - Texaco Overseas, Ikoyi, Lagos
Aug ’98 - Aug ’99.KPMG (Chartered Accountants
Supervision of tellers to ensure quality service delivery at all times;
* Supervision of tellers with a view of ensuring that they balance their accounts
without errors at the close of the day’s transactions.
* Ensuring prudent and efficient cash/vault management /Vault Custodian
* Ensuring adequate cash security measures were in placewith elimination of
incidence of robbery/fraud, or loss as a result of overpayment to customers;
* Serving as backup during official absence of the head of operations
* Ensuring the prompt handling of issues of service delivery and customers’
complaints with professionalism;
* Daily guidance and on the-job training of new hands and other employees;
Introducing new customers to the bank;
* Handling customer’s enquiries and Complaints on transactions with the bank;
* Opening and closing of Accounts;
* Maintaining customer’s records;
* Processing of cheque books for customers; and
* Exhibiting the Bank’s corporate culture to customers and potential customers.
April-July 2001. New Nigeria Bank Plc Head Office, Lagos Island.
Reviewing the books of various departments at the head office and Branch
Operationsanddeducing an executive opinion based on information and data
provided for the Audit.
Statutory audit - review/auditing the financial activities of the following
organisations as prepared by them - Nigeria Ports Authority, Warri; Industrial
Development Bank, Marina, Life Floor Mills Limited, Sapele; Dumez (Nig) Plc, Lagos
and, Mearsk Shipping, Lagos.etc
, Lagos
,
courses: Senior Secondary School Certificate (SSSC)
