Operations Consultant
Ensperity
Total years of experience :21 years, 10 Months
Implementing continuous improvement for project management and operations management for different facilities management projects using process identification to maximize productivity, throughput, quality, and consistency of specifications in the real estate development, residential/commercial building construction and manufacturing sectors in Qatar, Oman and Jordan in the capacity of Operations Director and General Manager levels.
• Establish effective operations structures and developed project execution strategies
• Oversee budgets, lead process improvements, develop workflows and control costs to keep operations seamless and meet organization’s short- and long-term goals
• Direct facilities operations performance and contracts of in house and outsourced contractors/service providers
• Management of end-to-end asset lifecycle and identifying CAFM software system requirements
• Define and coordinate proper ERP implementation roles and responsibilities across different departments
Recruited to manage operations for three companies, including set-up of functional and organizational structures for the group operations department; charged with directing operations, engineering and facilities management activities; carried out management of property improvement projects. Managed portfolio redevelopment projects, tenant co-ordination and new construction and fit out projects including scheduling, budget creation and updates, scope development, and coordination with leasing and tenants.
• Restructured and maximized productivity by utilizing current resources; increased tenant engagement and response time ensuring end-user satisfaction
• Oversaw facilities management outsourced contracts process from bidding through to close out and delivery
• Achieved budget reduction through improved expenditures and support, meeting planned project targets
• Successfully launched new Operations department for District Cooling Company, including resources, initial spare parts inventory, and operations and maintenance procedures
• Accomplished the initiation and implementation of effective operations strategies and plans including project management, maintenance management, health and safety, and security services
Managed day-to-day operations, including creation of department budget exceeding $40M in collaboration with procurement and finance departments; provided executive-level leadership for selection, review, and management of property and facilities management, space management and campus services; ensured high quality of civil construction and fit-out renovations, HVAC, MEP and ELV operations and maintenance, and projects’ executions from design through operational phases. Determined design requirements for new facilities and buildings’ constructions. Supervised and assessed the performance of 70 staff and reviewed performance evaluations.
• Effectively executed contracts and managed outsourced contractors and vendors, extending contract period of performance when needed
• Established effective facilities management processes, including standard operating procedures and KPIs
• Advanced the utilization of BMS and CAFM software using oracle platform to effectively track workflow
• Reduced costs by utilizing selecting in house staff or outsourced contractors to perform projects
• Project managed major building renovations meeting school year start at 50% expected time
• Directed the successful 60% expansion of landscape and parking lots
• Recognized by institutions President and executives for being cooperative with university end-users
Conducted design reviews for hotel, residential, retail, and entertainment components related to operational suitability and cost effectiveness for mega mixed-use development projects. Approved sales agreements for residential and lease agreements for retail tenants. Concluded the asset management implementation and appraised the facilities management required. Spearheaded the pertinent service charge calculations on offered hard and soft services; and analysed and reviewed budgetary and financial data.
• Introduced positive SOPs and strategies for three mega mixed-use projects in Jordan, Oman and UAE
• Optimized the outsourced FM service providers performances to meet the end-users expectations
• Led the successful introduction of new technologies to the region related to energy saving, such as the smart home principle, BMS and solar energy in the design of multiple locations during development
Managed the day-to-day operations and maintenance activities of ACICO regional factories in the gulf countries; consisting of five light weight blocks and slabs production plants in Kuwait, UAE and KSA. Managed contract negotiations and projects’ executions for plants expansions and new plants constructions. Contributed in the annual budgets of the factories; P&L, budget control. Supported factory managers to provide a unified system and assisted in resolving problems when needed. Managed international and local procurement of raw materials and spare parts. Coordinated production requirements with the design and sales departments ensuring efficient operations. Supervised and assessed the performance of a large number of staff and reviewed performance evaluations.
• Initiated Standard Operating Procedures (SOPs) to meet the international operating standards
• Set requirements and managed CMMS, asset and procurement software systems, and the integration into ERP
• Created and implemented a unified preventive & corrective maintenance systems which reduced downtime from 15% to less than 5%
• Close monitored plants operations that led to reduction of wasted materials from 5% to 1.5%
• Initiated a professional work process that qualified the operating plants for ISO certificates
• Standardized procurement procedures that optimized spare parts and raw materials inventory