Branch Manager Corporate
Barwa Bank
Total years of experience :10 years, 3 Months
Generation of new business and continuously working towards achieving pre-determined goals.
Coaching of all staff to increase productivity.
Referral of prospective business to other functional units and or authorities.
Enhancement of Banks image and reputation.
Monitor branch service standards for customer satisfaction.
Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
Control and supervision of operations work processes for compliance with Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating.
Facilitating and implementing work process improvements.
Approvals/recommendations of credit applications.
Work towards increasing staff morale and train and counsel staff towards expected behavior.
Identify training developments needs for staff.
Expense control
Supervised the day to day operational functions of the branch. And carried out management responsibilities in accordance with Bank policies.
Prepared performance reviews of staff.
Responsible for the training and retention of staff.
Assured high quality and friendly customer service.
Resolved customer inquiries/complaints and situations in a positive professional and efficient manner.
Monitored teller’s performance relative to losses, differences and referrals. When appropriate, coached for improved performance and engage in written Performance Counseling’s.
Approved transactions within established guidelines.
Participated in the opening and closing of branch. Conducted security inspection of building and grounds under dual control.
Conducted regular staff meetings to ensure compliance with all Bank policies and procedures.
Prepared daily reports.
Achieved satisfactory audit ratings 4 years in raw