Assistant Front Office Manager
Al Habtoor Group
Total years of experience :15 years, 3 Months
• Enhance guest experience by overseeing daily front office operations and delivering excellent customer service.
• Streamline front desk operations through the development and implementation of efficient procedures.
• Manage room reservations, optimize occupancy rates, and maximize revenue for the hotel.
• Achieved operational efficiency within budget guidelines, optimizing resources and reducing costs.
• Collaborate with staff to achieve financial and operational targets, ensuring the highest level of guest satisfaction.
• Developed and delivered comprehensive training programs to enhance staff skills in guest service and communication.
Control Hotel service operations on a day-to-day basis
•Maintain operational and quality standards within
budget guidelines.
•always Maintain the highest level of service and
customer care.
•Ensure all relevant paperwork / reports are completed in
a timely manner.
•GHA Discovery Hotel Champion "Global Hotel Alliance"
Tracking guest enrollments, Discovery members booking,
arrival, recognize and Claims.
Ensure a courteous and efficient service is provided at
the Front Desk.
• Prepares and checks for VIP’s arrival and escorts guests
to rooms.
• Perform any other job related duties assigned by the
Front Office Manager.
• Answers guests inquire, handle complaints and attend to
the needs of the guests.
• Conduct a rounding of the property each shift and
report any issues to relevant departments.
• Chronologically record incident details in the Duty
Manager’s electronic log sheet throughout duration of
shift, ensuring an incident/accident report is issued and
distributed accordingly.
• Co-ordinates with all departments concerned in order to
maintain Front Office functions properly.
• Perform investigation if necessary.
Coordinate Front Office operations during shift and
ensure adherence to all Standards and Procedures.
• Deal with problems and complaints received and
immediately act to restore guest satisfaction
• Update and utilize guest history, keep in guest history all
the incidents recorded .
• Ensure the entire Front Desk staff are fully conversant of
all new or existing policy, procedures, rates and
promotion .
• To carry out any reasonable duties as may requested by
the department head or any other member of the
management.
• To train, develop, guide and motivate colleagues.
Handling Guest Check in and Check out, reservation.
• Handling Guest Require & Complaint, Monitor guest
satisfaction
• Lead the team to provide an efficient and effective
hotel Front Office operation.
• Ensure the policies and procedures are implementing.
• Covering Night Manager
- Maintain high level of service in the entire Hotel during
the night operation.
- Ensure the safety and security of guests and staff.
- Foster strong communication between Night Audit and
all Different Departments.
Acting Night Manager in his absence
• Handling Guest Check in and Check out
• Handling Guest Requires & Complaints
• Handling Guest reservations & up-Selling
• Aware with room types, Rates, Special packages,
Discounts
• Aware with Hotel Standards & Facilities
• Success to Achieved our Up-selling target 2006 with 35%
more,
by organizing our teamwork resulting in 11% increase in
our revenue profit of the Year.
Sol
Coordinate Front Office operations during shift and
ensure adherence to all Standards & Procedures.
• Deal with problems and complaints received and
immediately act to restore guest satisfaction
• Be fully conversant with the hotel emergency and
security procedures
• Be familiar with all room rates, types, handling
reservations, availability, daily events, promotions, VIPs
Handling Guest Check in and Check out
• Handling Guest Require & Complaint
• Organize Arrival & Departure Groups
• Aware with Room type, Rates, Special package, Discount.
Hotels/Motels Management