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Yasmeen  Mohammed said Rajab, customer service

Yasmeen Mohammed said Rajab

customer service·Crystel

Jordan

Bachelor's degree, Management information system

Work experience

Total years of experience: 9 years, 7 months

customer service

January 2019 - Present

Crystel

Amman, Jordan

January 2019 - Present

• Provided information on product, service questions
• Handled customer complaints with empathy and
composure.
• Assisted customers with inquiries, issues and concerns by
providing relevant information

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Teller

June 2017 - Present

Arabia food catering company

Amman, Jordan

June 2017 - Present

This job has gained me experience in dealing with customers

Company industry:
Merchandising
Job role:
Customer Service and Call Center

Computer Teacher

August 2019 - January 2020

Al-najah Elementary school

Amman, Jordan

August 2019 - January 2020

• Prepared curriculum and daily lesson plans
• Coordinated school trips and worked well with parents • Creative writing courses
• Maintained positive student-teacher relationship

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Tell marketing

December 2016 - September 2017

Smart sale company

Amman, Jordan

December 2016 - September 2017

Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

Balqa applied university

May 2019

May 2019

Bachelor's degree, Management information system

Jordan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Good

Skills

Research skills
Expert
Research skills
Expert
• Fast learners
Expert
• Fast learners
Expert
Problem solving skills
Expert
Problem solving skills
Expert
• Excellent communication and linguistic skills.
Expert
• Excellent communication and linguistic skills.
Expert
Analytical skills
Expert
Analytical skills
Expert
Attention to details and accuracy
Expert
Attention to details and accuracy
Expert
Excellent command of MS office MS excel MS PowerPoint MS access application
Expert
Excellent command of MS office MS excel MS PowerPoint MS access application
Expert
Flexible work schedule
Expert
Flexible work schedule
Expert
• Multitasking skills
Expert
• Multitasking skills
Expert
• Ability to work under pressure irrespective of time in order to meet deadline
Expert
• Ability to work under pressure irrespective of time in order to meet deadline
Expert
• Initiative and committed
Expert
• Initiative and committed
Expert
•Internet: Frequent use of discussion groups relevant to my studies.
Expert
•Internet: Frequent use of discussion groups relevant to my studies.
Expert
•Hardworking ,Highly Motivated ,fast learner , sociable.
Expert
•Hardworking ,Highly Motivated ,fast learner , sociable.
Expert
Teamwork
Expert
Teamwork
Expert
Customer service
Expert
Customer service
Expert
Handling conict
Expert
Handling conict
Expert
Excellent written and communication skills
Expert
Excellent written and communication skills
Expert
Creative problem-solving
Expert
Creative problem-solving
Expert
Positive Attitude
Expert
Positive Attitude
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
outlook
Expert
outlook
Expert
marketing
Intermediate
marketing
Intermediate
accounting
Intermediate
accounting
Intermediate
payments
Intermediate
payments
Intermediate
trade finance
Intermediate
trade finance
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate