Yousra Kouki, Store Manager

Yousra Kouki

Store Manager

Azadea Group

Location
Qatar - Doha
Education
Bachelor's degree, Biological Science And Biotechnology
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Store Manager at Azadea Group
  • Qatar - Doha
  • My current job since November 2013

• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Communicate sales plans and targets to the Shop team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
• Assign routine and non-routine tasks and set the schedule for the Sales Associates
• Keeping the staffs updated on polices and product knowledge
• Managing and motivating the team to increase sales and ensure efficiency
• Handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
• Analyzing sales figures and forecasting future sales volumes to maximize profits
• Managing the monthly and weekly reports
• Monitoring what local competitors are doing
• Handle customer complaints in in a timely manner

Medical Product Specialist at para plus pharmacy
  • Tunisia - Tunis
  • July 2012 to October 2013

Schedule meetings with people and present our product

Call Center Agent at Teleperformance - Tunisia
  • Tunisia - Tunis
  • January 2011 to May 2012

receive inbount customer calls. to achieve agreed targets and standars applied to the campain/ account to resolve quieries and complains
Maintain customer requirements and contribute to the overall improvement

Education

Bachelor's degree, Biological Science And Biotechnology
  • at Biotechnology Institute - Tunisia
  • June 2013

Biotechnology is a field of applied biology that involves the use of living organisms and bioprocesses in engineering, technology, medicine and other fields requiring by-products

Specialties & Skills

problem solving skills
Leadership
Communication Skills
Interpersonal Skills
Customer Service Skills
Communication skills
Good knowledge in computer applications
Self-motivated
Hard worker
Ability to persuade and influence others
Working under high pressure
Quick learner
orientation
recruitment operations
planning
performance management

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Time Management (Training)
Training Institute:
AZADEA Company (with profesional trainers)
Date Attended:
June 2019
Duration:
16 hours
MDP (Managerial Development Plan) (Certificate)
Date Attended:
April 2015
Let's drive Sales (Certificate)
Date Attended:
January 2019

Hobbies

  • Dancing and reading books