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Yusha Javed, Operations Manager

Yusha Javed

Operations Manager·MWI Inc

United Arab Emirates

Bachelor's degree, Commerce

Work experience

Total years of experience: 9 years, 0 months

Operations Manager

April 2024 - April 2025

MWI Inc

Houston, United States

April 2024 - April 2025

• Spearheaded the development and implementation of Standard Operating Procedures (SOPs), significantly improving operational efficiency and ensuring alignment with business standards.
• Streamlined inventory management by creating and maintaining detailed Item Codes and descriptions, enhancing accuracy and accessibility.
• Optimized profitability by strategically managing product pricing in accordance with business rules and market trends.
• Ensured financial accuracy by generating precise deposit slips for banking transactions, enhancing trust and reliability in financial operations.
• Maintained comprehensive data logs within OMS and WMS software, supporting data-driven decision-making and operational transparency.
• Led cross-functional teams to foster collaboration and drive continuous improvement initiatives, enhancing overall team performance.
Company industry:
Warehousing
Job role:
Purchasing and Procurement

Senior Customer Service Representative

May 2019 - December 2023

Hcl Technologies

Lucknow, India

May 2019 - December 2023

• Spearheaded daily operations in Credit and Collections, optimizing processes for Refunds, Disconnections, Bankruptcies, and Deceased Customer account closures to drive efficiency.
• Enhanced customer satisfaction and adherence to SLA standards by streamlining Payment arrangements for Direct Energy Canada.
• Effectively managed escalations, resolving complex issues to uphold high service levels and foster customer loyalty.
• Developed and presented detailed Daily productivity, Refund, Disconnection, and Write-Off Recall Reports, providing actionable insights for operational improvements.
• Cultivated a collaborative team environment, mentoring staff to elevate performance and achieve operational excellence.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Benefits Operations Administrator

August 2018 - March 2019

Wipro Limited

Noida, India

August 2018 - March 2019

• Led the management of U.S. client inquiries, effectively resolving issues related to Health & Welfare Benefits, and consistently achieving high customer satisfaction ratings.
• Leveraged advanced software tools such as Mainframe, Lotus Notes, GUI, Cspro, and ATE to optimize operations and significantly enhance response times.
• Fostered collaboration with cross-functional teams to drive improvements in service delivery and operational efficiency.
• Spearheaded the development and implementation of process improvements, resulting in streamlined handling of client queries and increased productivity.
• Trained team members on best practices and operational procedures, contributing to a knowledgeable and efficient workforce.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Senior Process Associate

December 2015 - June 2018

Genpact India Pvt. Ltd

Gurgaon, India

December 2015 - June 2018

• Led initiatives within the International Banking sector at Westpac, focusing on optimizing General Insurance processes.
• Streamlined claims indexing and payment processing, enhancing operational efficiency and customer satisfaction.
• Created and maintained detailed backend operational reports, driving data-driven decision-making through VIC Preparation, Monthly Dashboards, and Scorecards.
• Executed rigorous quality assurance checks on calls, ensuring adherence to compliance standards and promoting service excellence.
• Fostered a culture of continuous improvement by preparing comprehensive quality assessments and identifying areas for operational enhancement.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Delhi University

July 2015

July 2015

Bachelor's degree, Commerce

India

GPA (percentage): 50%

GPA (percentage): 50%

Bachelor of Commerce

Seventh Day Adventist Senior Secondary School

June 2012

June 2012

High school or equivalent, Commerce

India

GPA (percentage): 50%

GPA (percentage): 50%

Intermediate Schooling

Seventh Day Adventist High School

March 2010

March 2010

High school or equivalent, Commerce

India

GPA (percentage): 72%

GPA (percentage): 72%

High School Schooling

Skills

General Insurance
Expert
General Insurance
Expert
Banking
Expert
Banking
Expert
Utilities
Expert
Utilities
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
SAP
Expert
SAP
Expert
Credit & Collections
Expert
Credit & Collections
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
SAP ERP
Expert
SAP ERP
Expert
Banking & Insurance
Expert
Banking & Insurance
Expert
Utilities
Expert
Utilities
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
WMS
Expert
WMS
Expert
Mainframe
Expert
Mainframe
Expert
Lean
Intermediate
Lean
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE MANAGEMENT
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
OMS
Expert
OMS
Expert
Lotus Notes
Expert
Lotus Notes
Expert
BANKING
Intermediate
BANKING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Facebook
Facebook
facebook.com/Yusha Javed

Instagram
Instagram
instagram.com/Yusha Javed

Languages

English
Expert
Hindi
Expert
Urdu
Intermediate
Spanish
Beginner

Training and Certifications

Certifications
C & C++ Programming
Lean Certification
C & C++ Programming
Lean Certification
C & C++ Computer Language
Jan 2015
Lean Certified
Jan 2018

Hobbies

  • Event Organiser
  • Listening Sufi Music
  • Playing Cricket
  • Exploring Historical Places
  • Novels Reading
  • Travelling