Customer Support Executive
Dubai Customs
Total years of experience :10 years, 2 Months
• Educating companies about Customs Clearance procedure and different Policies. • Knowledge of E-Mirsal and customs online Services on Dubai Trade. • Supporting customers while using the online services and applications. • Helping the customers to understand the clearance procedures, and assisting them on how to reach other authorities for approvals. • Assisting Logistics Companies and individual to release, track, follow up, inspect, and clear their shipments in a timely manner. • Registering complaints and submitting them to the right departments for the necessary actions to be taken. • Knowledge of Air, Sea, and land shipments (Freezone, Mainland, and ROW). • Possess Knowledge of DP world, Frezone, and Airport procedures. • Knowledge of JAFZA procedures, other dubai based freezones, and other emirates. • Directing companies and clients to obtain specific NOC from a specific authority and how to be done.
• Answering a large amount of calls related to aviation.
• Receive calls and requests and forward them to the concerned departments.
• Register complaint through the Dubai E- Complain system, assign them, follow up till closure and achieve customer’s satisfaction.
• Support customers in the website issues while applying or submitting a request related to aviation business affairs, Airspace safety, Drones, safeguarding, as well as suppliers.
• Answer promptly and in a professional manner to customers’ queries through different channels such as WhatsApp, Online Chat, Email, and Contact Us requests.
• Handling different DHA facilities inquiries(Health regulation, Medical Fitness, Primary Health Centers, Hospitals, Health Funding …)
• Assisting professionals and facilities through website and online systems and solving their issues.
• Assisting new agents by giving support, refreshment and training.
• Working as a part of the Complaint Handling team where I receive, validate, log the complaints on the system through all channels (Calls and Email) and follow up till closure.
• Audit the process to ensure all issues are solved up to the patient’s satisfaction and in line with the DHA rules and regulations.
• Handle all regulations calls (Doctors and Facility licenses) where I update them on required documents and the process of the application.
• Follow up and provide updates on application status.
• Monitoring, evaluating, and training new staff on customer service skills, telephone skills and using registration systems (Cosmo, Gynesis, CRM)
• Assisting supervisor to action all queues and handling customers who require special assistance.
• Acting as in shift leader and perform all required supervisory function in absence of supervisors by handling staff queries and customer complains.
• Insure the high standards of customer service for corporate & telephone clients.
• Support other departments by assisting them so we can reach maximum customer experience.
• Handling different DHA facilities inquiries(Health regulation, Medical Fitness, Primary Health Centers, Hospitals, Health Funding …)
• Assisting professionals and facilities through website and online systems and solving their issues.
• Assisting new agents by giving support, refreshment and training.
• Working as a part of the Complaint Handling team where I receive, validate, log the complaints on the system through all channels (Calls and Email) and follow up till closure.
• Audit the process to ensure all issues are solved up to the patient’s satisfaction and in line with the DHA rules and regulations.
• Handle all regulations calls (Doctors and Facility licenses) where I update them on required documents and the process of the application.
• Follow up and provide updates on application status.
• Monitoring, evaluating, and training new staff on customer service skills, telephone skills and using registration systems (Cosmo, Gynesis, CRM)
• Assisting supervisor to action all queues and handling customers who require special assistance.
• Acting as in shift leader and perform all required supervisory function in absence of supervisors by handling staff queries and customer complains.
• Insure the high standards of customer service for corporate & telephone clients.
• Support other departments by assisting them so we can reach maximum customer experience.
URL removed due to policy violation. Please contact support for further information.