Trainer
Etisalat
Total des années d'expérience :13 years, 6 Mois
provide full induction for new comers
Provided escalation stream training and time management.
Act as a delegate supervisor to deal with new hire agents and hard calls.
Certified as a technical support for GSM and network issues.
Providing escalation stream to decrease number of escalations.
Achieving account rejection target by mini sessions.
استقبال المكالمات و سماع الاسئله و الاجابه عليها مع الحفاظ على هدف البيع و ضمان جودة الخدمه في اقصر فتره زمنيه ممكنه للمكالمه الواحده