IT Operations
Gulf Medical
Total years of experience :4 years, 8 Months
* Monitor the CCTV screens for the purpose of monitoring and detected incidents and gathering information and evidence.
* Monitor and administrator the central Sophos anti-virus for all end points users.
* Support and administer firewall environments in line with IT security policy.
* Manage email security by using Cisco Iron Port to ensure every incoming or outcoming mails are not spam.
* Configure and modify Cisco IP telephony for users.
* Troubleshooting VoIP network issue.
* Identifying hardware and software solutions.
* Troubleshooting technical issues.
* Diagnosing and repairing faults.
* Resolving network issues.
* Installing and configuring hardware and software.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.
* Following up with vendors to get new technologies if needed.
* Replacing or repairing the necessary parts.
* Supporting the roll-out of new applications.
* Providing support in the form of procedural documentation.
* Managing multiple cases at one time.
* Testing and evaluating new technologies.
* Conducting electrical safety checks on equipment.
Installing and configuring hardware and software components to ensure usability.
* Troubleshooting hardware and software issues.
* Ensuring electrical safety standards are met.
* Repairing or replacing damaged hardware.
* Upgrading the entire system to enable compatible software on all computers.
* Installing and upgrading anti-virus software to ensure security at the user level.
* Performing tests and evaluations on new software and hardware.
* Providing support to users and being the first point of contact for error reporting.
* Establishing good relationships with all departments and colleagues.
* Conducting daily backup operations.
* Managing technical documentation.
Greet clients and visitors with a positive, helpful attitude.
* Assisting clients in finding their way around the office.
* Announcing clients as necessary.
* Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.
* Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
* Preparing meeting and training rooms.
* Answering phones in a professional manner, and routing calls as necessary.
* Assisting colleagues with administrative tasks.
* Performing ad-hoc administrative duties.
* Answering, forwarding, and screening phone calls.
* Sorting and distributing mail.
* Hiring, managing and developing the junior administrative team.
* Provide excellent customer service.
* Scheduling appointments.
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