Operations Manager
Dr.Softah Medical Center
Total years of experience :20 years, 5 Months
Dr.Softah Medical Center, Jeddah, Saudi Arabia
Responisblity:
1-Planing
Strategy plan.
Operations plan.
Devlopment plan.
Policy and procedures writing and review.
2- Devlopment :
Such as
A- Start work with mangment systemHSM.
B-Adding new department:
such as:
Physical Therapy Department.
Expats’ screening center.
Internal Medicine Clinic.
Obstetrics and Gynecology Clinic.
Orthopedic Clinic.
Neurosurgery has been
Develop the laboratory.
Develop the radiology
Forming team work .
Develop Department of Dermatology and Laser.
3- Revenue control Monitor the clinic revenue on a daily basis and review the periodic revenue reports, based on the budget and discussing the variances, if any.
4- Following-up and supervision of daily work Supervision and control of the work progress, reports received from the departments, which are:
a. Marketing department.
b. Accounting and warehouse department.
c. Human Resources Department.
d. Medical Insurance Department.
e. Procurement Section.
f. Customer Service Department.
g. Employment examination department.
h. The department of government relations and governmental electronic platforms.
i. Information Technology Department.
j. Maintenance Department.
5 -Staffing, I contribute greatly and directly with the Human Resources Department in recruitment through research and selection of the best required.
1- Planning
Prepare plans for operation and development of the Polyclinic, so I start to the necessary plans were set to solve problems and contribute in development by a strategic plan for the Polyclinic and from which we can know the operational plan.
2- Development
a. Writing policies and procedures, in the reception, marketing department, pharmacy, laboratory, etc.
b. A complete electronic program was purchased and operated to serve all sections of the Polyclinic and convert all transactions into electronic transactions, which facilitates procedures and the process of monitoring and statistical reports, etc. so that it includes the medical file for patients and the accounting department, pharmacy, radiology and laboratory.
c. Several main sections have been added and run in the Polyclinic, such as:
• Ten Dental Clinic.
• Internal Medicine Clinic.
• Obstetrics and Gynecology Clinic.
• Orthopedic Clinic.
• Insurance Department.
d. The laboratory department has been developed so that more than 6 devices have been added so the percentage of sending the analyses to an external laboratory was reduced from 70% to 10% only.
e. The Polyclinic cadres and staff were employed through research and selection of the best competencies that meet our requirements and according to our plan, so the total number of employees was increased from 25 employees to 76 employees within 5 years.
h. The Department of Dermatology and Laser has been developed as several important devices have been added, such as laser (hair removal)l devices and others.
I.Charity department with Zamzam Charity Association
3 Following-up and supervision of daily work
One of the most important tasks that I do on a daily the basis is the following-up, supervision and cont
Established and developed a highly-efficient
and dependable administrative team by
delivering ongoing coaching and motivation
and fostering career advancement.
* Established efficient workflow processes,
monitored daily productivity and
implemented modifications to improve the
overall effectiveness of personnel and
activities.
* Oversaw office inventory activities, including
ordering and requisitions, stocking and
shipment receiving.
* Recruited, hired, trained and supervised the
staff of 10 and implemented a mentoring
program that offered positive employee
engagement.
* Trained employees in the company and
regulatory compliance requirements to
promote conformance.
* Supported efficient meetings by organizing
spaces and materials, documenting
discussions and distributing meeting notes.
* Efficiently coordinated domestic and
international travel arrangements, including
booking airfare, hotel and ground
transportation.
Sana AlAndalus Landscape, Al Riyadh, KSA
* Collaborated with senior sales, engineering, and
other business development executives to create
best practices marketing initiatives and media
positioning for vertical markets.
* Developed innovative and targeted collateral to
support overall branding objectives.
* Improved product marketing objectives by
constructing communication initiatives and
branding strategies to increase client outreach.
courses: -06 Bachelor Law: Law Enforcement
