IT Account Manager
Smart Technology Solutions
مجموع سنوات الخبرة :6 years, 4 أشهر
Serving as the lead point of contact for all customer account management matters.
Negotiate contracts and close agreements to maximize profits.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Assist with challenging client requests or issue escalations as needed.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Installing, configuring network equipment including Firewalls
" Sophos & Fortigate ", Windows Servers 2012-2016, Access Points, LAN & WAN, DNS, and DHCP.
Monitor system resource utilization, trending, and capacity planning.
Administrating and supporting various devices, services, and Systems like " Hyper-V, Active Directory, IP Phone System, VPN, Office 365 and Google Workspace, cPanel ".
Managing and supporting Microsoft Azure-hosted server " Backup operation and assigning rules for allowed ports to access, and Microsoft Intune services by assigning rules for users and devices.
Managing domain name and DNS hosting services.
Implementing +10 mail server migration projects from different hosting " Moving from cPanel, Google, Exchange 2013, 2016 to Office 365 ".
Working on Backup solutions like " Veeam, Solarwinds, Microsoft, Acronis " Planning, configuring, and restoring disaster servers.
Installing system for new devices, Receiving devices which have both hardware and software error and fix it.
Controlling all Tasks for the Client Management Team.
Managing and monitoring systems and networks via SolarWinds N-central System.
Managing and Solving Clients TKT's via ConnectWise System.
graduation project in ( Performance Analysis of Queuing Scheduling ) Grade:96%
%Cumulative Grade : 94