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MOHAMED AL HAMDAN , Aftersales ‎Manager ‎

MOHAMED AL HAMDAN

Aftersales ‎Manager ‎

شركة عبداللطيف العيسى لسيارات

Location
Saudi Arabia - Riyadh
Education
High school or equivalent, secundary ‎
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Aftersales ‎Manager ‎ at شركة عبداللطيف العيسى لسيارات
  • Saudi Arabia - Riyadh
  • October 2002 to July 2021

■ Aftersales Manager
AL ISSA AUTOMOTIVE COMPANY
dealership for GMC-Chevrolet-NISSAN-JAC

•Business Development
•General supervision of operations
•Identify and meet requirements and assess the overall of
operations in the region
•Ensuring the sustainable growth of Net Sales and Profit
..........................................
■ Service Manager
■ Bodyshop Manger
AL ISSA AUTOMOTIVE COMPANY
dealership for GMC-Chevrolet-NISSAN

•Analyzes and resolves work problems or assists workers in solving work
problems.
•Customer satisfaction, ensure each division working with the main wish to
make all customers are happy and satisfied.
•Performs service duties and supervises and coordinates activities of workers
to ensure that all upkeep.
•Inventory and repair of grounds and buildings of the property is completed in
an efficient manner.
................................................
■ RECEPTION MANAGER, (ACTING SERVICE MANAGER)
AL ISSA AUTOMOTIVE COMPANY
dealership for GMC-Chevrolet-Cadillac

•Managing the service reception operations, achieving targeted levels of
throughput, profitability and CSI.
•Handling tough customer complaints and offering solutions.
•Responsible for Service reception area preparations.
•Report on Service Reception-related KPI’s as required.
•Responsible for the up-to-date regular jobs and service package pricing files.
•Plan the workshop capacity in collaboration with the workshop manager.
•Responsible for the continuous utilization of workshop rate.
•Advise on the optimal supply of parts & accessories.
•Monitors campaigns for product improvements.
•Responsible for the service center budget achievement.
•Collect and analyze customer feedback, local After-Sales trends and
Competitor activities and update the top management on the results.

Education

High school or equivalent, secundary ‎
  • at Qurtobah ‎secondary ‎school ‎
  • January 1997

Specialties & Skills

Objection Handling
+Endorse 0
people management
+Endorse 0
logistics
+Endorse 0
operations management
+Endorse 0
Responsible and Accountable
+Endorse 0
Adaptability
+Endorse 0
Punctual
+Endorse 0
Analyzer
+Endorse 0
Problem Solving
+Endorse 0
Negotiation
+Endorse 0
Multitasking
+Endorse 0
Critical Thinking
+Endorse 0
Active Listening
+Endorse 0
Target oriented
+Endorse 0
Team builder
+Endorse 0
Leadership skills
+Endorse 0
Interpersonal Skills
+Endorse 0

Languages

Arabic
Expert
English
Expert

Training and Certifications

Outstanding performance for the year 2011 (Certificate)
Date Attended:
January 2011
utstanding performance for the year 1429 (Certificate)
Date Attended:
January 2010
Outstanding performance for the year 2009 (Certificate)
Date Attended:
January 2009
Outstanding performance for the year 2009 (Certificate)
Date Attended:
January 2009
Outstanding performance for the year 2006 (Certificate)
Date Attended:
January 2006
-GM Automotive Technologies 2012 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2012
Duration:
8 hours
Time Management Skills for Parts & Service 2011 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
June 2011
Duration:
8 hours
-Effective Telephone Skills for Parts Consultants 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
May 2010
Duration:
8 hours
-Active Consultative Service 2011 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2011
Duration:
8 hours
The Fundamentals of Professional Service Consulting 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
April 2010
Duration:
8 hours
-How to Build Customer Enthusiasm 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
January 2010
Duration:
8 hours
The Customer Loyalty Mindset OE Committing to Customer Retention 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
January 2010
Duration:
8 hours
Training for Service Consultants 2009 17-Global Warranty Management System (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
October 2009
Duration:
8 hours
7-GM Difference Customer Enthusiasm 2007 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
July 2007
Duration:
16 hours
4-GMT 900 Launch Event 2006 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
April 2006
Duration:
8 hours
2-Handling Customer Objections 2003 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2003
Duration:
8 hours
Excellence in supervision 2010Technical (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
June 2010
Duration:
8 hours
-Effective time management 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2010
Duration:
8 hours
GM Difference Customer Enthusiasm 2011 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
August 2011
Duration:
8 hours
Understanding the Value of Customer Enthusiasm 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
December 2010
Duration:
8 hours
19-communication skills 2010 20-GM Policies and Procedures 2010 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
December 2010
Duration:
16 hours
Consultants 2010-18-Effective Telephone Skills for Service (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
May 2010
Duration:
8 hours
(F.A.S.T.) 200916-Fundamental Automotive Systems Training (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2009
Duration:
8 hours
15-Introduction to the GM LAAM LMS (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
June 2012
Duration:
8 hours
14-Chevrolet Tahoe, Suburban and Avalanche NMF 2009 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
February 2009
Duration:
8 hours
13-Technical for Parts person 2008 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
March 2008
Duration:
8 hours
12-Technical Insight for Non-Technical Personnel 2008 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
December 2008
Duration:
8 hours
11- Technical Product Awareness for Parts Personnel 2008 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
November 2008
Duration:
8 hours
10- Technical Product Awareness for Parts & Service 2008 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
October 2008
Duration:
8 hours
9-Effective communication in performance management 2007 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
September 2007
Duration:
8 hours
8-Technical product awareness 2007 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
August 2007
Duration:
8 hours
6-World of Vehicles Training 2006 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
June 2006
Duration:
8 hours
5- Professional Selling Skills 2006 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
June 2006
Duration:
8 hours
3-Effective Repair Order Documentation 2005 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
March 2005
Duration:
8 hours
1-Technical for Service Consultant 2003 (Training)
Training Institute:
(General Motors -Academy)
Date Attended:
January 2003
Duration:
8 hours

Hobbies

  • التصوير