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Mohamed Siraj AbuSaif, Technical Support Team Leader

Mohamed Siraj AbuSaif

Technical Support Team Leader

Hoshan Group

Location
Saudi Arabia - Mecca
Education
Bachelor's degree, Accounting
Experience
14 years, 11 Months

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Work Experience

Total years of experience :14 years, 11 Months

Technical Support Team Leader at Hoshan Group
  • Saudi Arabia - Mecca
  • My current job since October 2021

قائد فريق مكة المكرمة بمشروع الدعم الفني للمدارس

Technical Support Engineer at Ebbtikar Technology Company Ltd.
  • Saudi Arabia - Mecca
  • November 2018 to October 2020

Field Service Engineer in the MOE project Makkah Region

Vendors Correspondence Responsible at Dar Alafaaq Tech Co. Ltd.
  • Saudi Arabia - Riyadh
  • May 2017 to April 2018

DELL & Lenovo Partnerships, Vendors Correspondence Responsible & DELL Provider Dispatch Manager

Field Service Engineer at Dar Alafaaq Tech Co. Ltd
  • Saudi Arabia - Mecca
  • November 2008 to April 2017

Field Service Engineer & The Company’s Representative In Makkah Region

Maintenance Technician & on Phone Technical Support Agent at Dar Alafaaq Tech Co. Ltd
  • Saudi Arabia - Riyadh
  • January 2008 to October 2008

Maintenance Technician & on Phone Technical Support Agent

Education

Bachelor's degree, Accounting
  • at The Supreme Council Of Universities–Egypt
  • June 2013
Bachelor's degree, Accounting
  • at University of Science And Technology - Sanaa
  • October 2008

Specialties & Skills

Technical Support
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Customer Service
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Customer Care
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People Training
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IT Technical Support
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hardware
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computer hardware troubleshooting
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pc networking
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operating systems
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problem solving
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logistics
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Languages

Arabic
Native Speaker
English
Expert
Turkish
Beginner

Training and Certifications

PMP (Training)
Training Institute:
Udemy
Date Attended:
March 2022
Duration:
35 hours
DCSE 1000 CLIENT FOUNDATIONS 2017 (CERT ID: 3236) (Certificate)
Date Attended:
January 2018
DCSE 2000 CLIENT 2016 (CERT ID: 3211) (Certificate)
Date Attended:
January 2018
DCSE ESF 2011 L1 (CERT ID: 3036) (Certificate)
Date Attended:
September 2011
SE: Workstation Credential 2017 (Certificate)
Date Attended:
December 2017
SE: Core Client Credential 2017 (Certificate)
Date Attended:
December 2017
CompTIA A+ (Certificate)
Date Attended:
March 2015
Foundation 2010 Desktops DCSE 3016 (Certificate)
Date Attended:
May 2011
Foundation 2010 Portables DCSE 2003 (Certificate)
Date Attended:
November 2011
Associate Server Certification DCSE 821 (Certificate)
Date Attended:
November 2011

Hobbies

  • الدراجات الهوائية
    عضو مؤسس ومسؤول تقنية المعلومات بفريق دراج مكة للدراجات الهوائية وقد قمت بتصميم شعار الفريق