operations officer
GIB Bank
Total years of experience :8 years, 6 Months
Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed wire transfers, Checks, stop payments, loan payments and loan applications. Provided navigational assistance with online and mobile banking.
•Executed financial transactions per bank policies and procedures.
•Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
•Assessed needs of customers, suggesting products and services accordingly.
•Researched and resolved service-related problem.
Discuss assigned duties with teacher to coordinate instructional efforts.
•Present subject matter to students under the direction and guidance of teacher, using lectures or discussions.
•Provide extra assistance to students with special needs, such as non-English-speaking students.
•Work with students one-on-one; learn about problems they are having with the course material.
•Review experiments beforehand, ask and answer student questions, and evaluate students' lab work.
Human Resources and Administration Chief, ANELS KSA Company, Jeddah, Saudi Arabia -March 2012 - May 2013
•Responsible for work site facilities to ensure successful implementation of projects.
•Oversaw purchasing of materials and handoff of financial documents to accounting.
•Coordinated with headquarters to secure employee visa and work permits.
•Prepared monthly timesheets for staff as well as, annual Fixed Assets Records for headquarters and site office.
•Planned best allocation and utilization of space and resources for new buildings.
•Responded to workplace emergency or urgent issues as they arose.
•Managed and lead change to ensure minimum disruption to core activities. Representative Projects
•High Speed Railway Station Project, Makkah Haramain.
•Head Office Facility Management, Jeddah.
•University Clinical Skills Development Centre, Riyad King Saud Bin Abdulaziz.
Customer Service Danube Market, Jeddah, Kingdom of Saudi Arabia-March 2011 - May 2011
•Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
•Tactfully handle confrontational or stressful interactions with the public.
•Collected invoices from various suppliers, prepared monthly reports for internal transmittals and assists customers effectively by solving customer disputes.
•Provided customer additional information or explains services and discussed products offered to ensure customer satisfaction.
Marketing Representative AMP, Jeddah, Kingdom of Saudi Arabia- March 2007 - March 2008
•Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
•Plan, organize, and execute marketing and sales programs.
•Work closely with marketing teams to create programs.
•Collected invoices from various suppliers.
•Prepared monthly reports for internal transmittals.
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