Total Years of Experience: 30 Years, 0 Months
November 2020
To Present
Associate Director Operations
at Alrebal Alkhalejy Est. for Construction
Location :
Saudi Arabia - Jeddah
- Ensure that projects are completed
- Managing day-to-day operations
- Managing the budget
- Monitoring industry trends and new developments in the field
- Reviewing and editing scripts, proposals & other materials
- Developing long-term strategies
- Managing contracts and negotiations with outside vendors
- Developing program, policy & procedure
- Managing day-to-day operations
- Managing the budget
- Monitoring industry trends and new developments in the field
- Reviewing and editing scripts, proposals & other materials
- Developing long-term strategies
- Managing contracts and negotiations with outside vendors
- Developing program, policy & procedure
December 2018
To November 2020
Head of Customers Care
I found this job using Bayt.com
at United Cooperative Assurance
Location :
Saudi Arabia - Jeddah
-Responsible for overall company satisfaction
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
April 2018
To October 2018
Customers Care Director
I found this job using Bayt.com
at Aljazira Takaful
Location :
Saudi Arabia - Jeddah
-Responsible for overall company satisfaction
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
-Following up on the collection of the monthly contributions
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
-Following up on the collection of the monthly contributions
October 2017
To March 2018
Certified Trainer
at Ultimate Progress
Location :
Saudi Arabia - Jeddah
Train Administration & Soft Skills to Companies Employees
May 2017
To October 2017
Branches Manager
at Ejada United
Location :
Saudi Arabia - Jeddah
-Providing the branches with any opportunities.
-Ensure policies and procedures are communicated and followed.
-Building a favorable company image.
-Helping in resolve problems and complaints as they arise
-Guide branches teams to achieve better sales and penetrate properly their area
-Supervision of the direct sales program.
-Arranging for a merchandising and promotional activity.
-Daily manage branches via reports and follow ups
-Placing expenses, customer discounts, and pricing to maintain profit levels.
-Updating the branches with the products knowledge.
-Insure that the branches understand the products applications.
-Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
-Creates a culture and a team that works together to meet customer needs and achieve desired results.
-Periodically evaluates the performance of branch personnel, develop goals and objectives.
-Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
-Periodic branches managers meetings.
-Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
-Manages workflow to assist staff in balancing priorities.
-Ensuring that all work is accomplished with an appropriate sense of urgency.
-Coordinate annual inventory and manage branches inventory status
-Ensures facility is maintained
-Providing an emergency plan if needed.
-Ensure policies and procedures are communicated and followed.
-Building a favorable company image.
-Helping in resolve problems and complaints as they arise
-Guide branches teams to achieve better sales and penetrate properly their area
-Supervision of the direct sales program.
-Arranging for a merchandising and promotional activity.
-Daily manage branches via reports and follow ups
-Placing expenses, customer discounts, and pricing to maintain profit levels.
-Updating the branches with the products knowledge.
-Insure that the branches understand the products applications.
-Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
-Creates a culture and a team that works together to meet customer needs and achieve desired results.
-Periodically evaluates the performance of branch personnel, develop goals and objectives.
-Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
-Periodic branches managers meetings.
-Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
-Manages workflow to assist staff in balancing priorities.
-Ensuring that all work is accomplished with an appropriate sense of urgency.
-Coordinate annual inventory and manage branches inventory status
-Ensures facility is maintained
-Providing an emergency plan if needed.
July 2014
To September 2016
Branches Manager
at Team Time
Location :
Saudi Arabia - Jeddah
- Providing the branches with any opportunities.
- Ensure policies and procedures are communicated and - followed.
- Building a favorable company image.
- Helping in resolve problems and complaints as they arise
- Guide branches teams to achieve better sales and penetrate properly their area
- Supervision of the direct sales program.
- Arranging for a merchandising and promotional activity.
- Daily manage branches via reports and follow ups
- Placing expenses, customer discounts, and pricing to maintain profit levels.
- Updating the branches with the products knowledge.
- Insure that the branches understand the products applications.
- Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
- Creates a culture and a team that works together to meet customer needs and achieve desired results.
- Periodically evaluates the performance of branch personnel, -develop goals and objectives.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
- Ensure policies and procedures are communicated and - followed.
- Building a favorable company image.
- Helping in resolve problems and complaints as they arise
- Guide branches teams to achieve better sales and penetrate properly their area
- Supervision of the direct sales program.
- Arranging for a merchandising and promotional activity.
- Daily manage branches via reports and follow ups
- Placing expenses, customer discounts, and pricing to maintain profit levels.
- Updating the branches with the products knowledge.
- Insure that the branches understand the products applications.
- Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
- Creates a culture and a team that works together to meet customer needs and achieve desired results.
- Periodically evaluates the performance of branch personnel, -develop goals and objectives.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
January 2014
To July 2014
Head - Marketing & Sales
at Dr. Erfan & Bagedo General Hospital
Location :
Saudi Arabia - Jeddah
- Formulate, direct and coordinate Marketing activities and policies to promote services.
- Identify, develop or evaluate marketing strategy, based on knowledge of establishment objectives, Marketing characteristics, cost and markup factors
- Direct the hiring, training, performance evaluation of marketing and sales staff of their daily activities
- Evaluate the financial aspects of the services development
- Develop pricing strategies, balancing the hospital objectives and customers satisfactions
- Initiate marketing research studies
- Forecasting & strategic planning to ensure the sales and profitability of services
- Participating in hospital committee functions as assigned
- Effectively interacts with various levels of managements
- Recommend modifications to services processes
- Managing the promotional activities
- Interacting with media and press
- Organizing symposiums, conferences and medical lectures
- Identify, develop or evaluate marketing strategy, based on knowledge of establishment objectives, Marketing characteristics, cost and markup factors
- Direct the hiring, training, performance evaluation of marketing and sales staff of their daily activities
- Evaluate the financial aspects of the services development
- Develop pricing strategies, balancing the hospital objectives and customers satisfactions
- Initiate marketing research studies
- Forecasting & strategic planning to ensure the sales and profitability of services
- Participating in hospital committee functions as assigned
- Effectively interacts with various levels of managements
- Recommend modifications to services processes
- Managing the promotional activities
- Interacting with media and press
- Organizing symposiums, conferences and medical lectures
June 2012
To December 2013
Property Manager ( General Manager - Roshana Altahlia Center )
at Saqifat Al Safa
Location :
Saudi Arabia - Jeddah
- Working on promoting the company services to offer its services to new customers and making deals for new projects
- Running the new business with the best experience
- Preparing the offers and the contracts
- Hiring the capable people
- Coordinating between the owners and the representatives
- Following up on business and payments
- Setting up the plans
- Following up with the marketing companies for the business use
- Getting the best price from the maintenance, cleanliness and security providers.
- Periodic visits for the existing projects
- Periodic reports
- Staff evaluation
- Running the new business with the best experience
- Preparing the offers and the contracts
- Hiring the capable people
- Coordinating between the owners and the representatives
- Following up on business and payments
- Setting up the plans
- Following up with the marketing companies for the business use
- Getting the best price from the maintenance, cleanliness and security providers.
- Periodic visits for the existing projects
- Periodic reports
- Staff evaluation
April 2011
To March 2012
Senior Department Manager ( Operations & Social Responsibility )
at Homex
Location :
Saudi Arabia - Jeddah
- Following up on collections for housing in a timely manner
- Sharing best practices found in the most successful branches
- Negotiating with mortgage lenders and banks to get the best response times for the branches
- Generating a weekly cash flow programs
- Pushing sales and housing areas so that they deliver the raw materials needed for clients and housing developments
- Following up on all processes and sub processes
- Establishing rules and procedures for promotion and publicity expenses in branches
- Complying with budgets in accordance to commitment to sales force
- Establishing rules, parameters, and sales policies to start the sales process.
- Looking after the community service in each project by applying the best solutions via the social responsibility
- Handled Marketing materials & Marketing research
- Sharing best practices found in the most successful branches
- Negotiating with mortgage lenders and banks to get the best response times for the branches
- Generating a weekly cash flow programs
- Pushing sales and housing areas so that they deliver the raw materials needed for clients and housing developments
- Following up on all processes and sub processes
- Establishing rules and procedures for promotion and publicity expenses in branches
- Complying with budgets in accordance to commitment to sales force
- Establishing rules, parameters, and sales policies to start the sales process.
- Looking after the community service in each project by applying the best solutions via the social responsibility
- Handled Marketing materials & Marketing research
July 2009
To March 2011
Relationship Manager
at National Commecial Bank - Small Business Department (Long Guarantee Program – برنامج كفالة)
Location :
Saudi Arabia - Jeddah
- Credit Facilities study regarding trade finance, letter of guarantee & letter of credit
- Customers ( Small Establishments - 20 million SR sales per year ) Acquisition
- Offer Financial advisory services
- Maintaining clients portfolio
- Clients Debts Collection
- Customers ( Small Establishments - 20 million SR sales per year ) Acquisition
- Offer Financial advisory services
- Maintaining clients portfolio
- Clients Debts Collection
September 2006
To June 2009
Relationship Manager ( Companies payroll )
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
- Meet ongoing customer service needs & requirements to ensuring full satisfaction
- Complying with all bank regulatory and procedures.
- Maintaining all client data regarding inquiries and complaints in the system for account planning and development
- Promote teamwork with peers & and other NCB partners
- Networking with other NCB customer support units
- Lead and manage service delivery for our client
- Set and agree quality standards in terms of processing times, response time and issue resolution.
- Prepare quality policies and procedures for the department and communicate to all relevant employees
- Champion understanding of our customers base through reviewing feedback on service quality, take appropriate action and communicate to the concern individuals.
- Investigate and address all significant customer complaint and quality services issues
- Complying with all bank regulatory and procedures.
- Maintaining all client data regarding inquiries and complaints in the system for account planning and development
- Promote teamwork with peers & and other NCB partners
- Networking with other NCB customer support units
- Lead and manage service delivery for our client
- Set and agree quality standards in terms of processing times, response time and issue resolution.
- Prepare quality policies and procedures for the department and communicate to all relevant employees
- Champion understanding of our customers base through reviewing feedback on service quality, take appropriate action and communicate to the concern individuals.
- Investigate and address all significant customer complaint and quality services issues
September 2004
To October 2006
Payroll assistance manager / Segment manager
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
- Customers' management.
- Customers' satisfaction.
- Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort in accordance with corporate goals.
- Managing government sector payroll business.
- Sales plan arrangement.
- Supporting payroll sales.
- Managing direct sales to sell inside the employers' locations during any event.
- Conducted a regular branch visits to better understanding front office & customers' behavior toward the products' features & criteria.
- Business alignment with research department to focus on certain segments.
- Developed salary transfer process to ease payroll shifting to NCB.
- Participated in credit operation & legal matters.
- Developed below the line (BTL) sub-major promotions to different sectors.
- Specified & aligned business objectives for all above the line (ATL) campaigns in relation with the business customers.
- Customers' satisfaction.
- Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort in accordance with corporate goals.
- Managing government sector payroll business.
- Sales plan arrangement.
- Supporting payroll sales.
- Managing direct sales to sell inside the employers' locations during any event.
- Conducted a regular branch visits to better understanding front office & customers' behavior toward the products' features & criteria.
- Business alignment with research department to focus on certain segments.
- Developed salary transfer process to ease payroll shifting to NCB.
- Participated in credit operation & legal matters.
- Developed below the line (BTL) sub-major promotions to different sectors.
- Specified & aligned business objectives for all above the line (ATL) campaigns in relation with the business customers.
October 2003
To August 2004
Upscale Program Manager Assistance / Operation Manager
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
- Managing the Wessam (Upscale) gifts program.
- Managing all Al Wessam (Upscale) customers coding.
- Managing all Al Wessam (Upscale) internal process.
- Periodic lecturing of new recruits about Al Wessam program.
- Planning, developing and executing of various projects
- Recuring meetings with branch mangers to find out what is the wessam customers problems & needs
- Managing all Al Wessam (Upscale) customers coding.
- Managing all Al Wessam (Upscale) internal process.
- Periodic lecturing of new recruits about Al Wessam program.
- Planning, developing and executing of various projects
- Recuring meetings with branch mangers to find out what is the wessam customers problems & needs
October 2001
To September 2003
Upscale Marketing Officer
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
- Developing quarterly special offers for Al Wessam (upscale) customers.
- Working and aligning with agency on media and
co-coordinating advertising campaigns.
- Organizing and executing of exhibitions and some Wessam conferences
- Working and aligning with agency on media and
co-coordinating advertising campaigns.
- Organizing and executing of exhibitions and some Wessam conferences
March 2002
To June 2002
Studies Analyzer
at Saudi Football Development Committee
Location :
Saudi Arabia - Jeddah
Studies on how to develop saudi football System by using an internet, magazines, news papers, research etc...
August 1999
To September 2001
Phone Banking Supervisor
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
Managing teamwork.
Communicating with other departments and branches to ensure prompt and solved customer complaints.
Communicating with other departments and branches to ensure prompt and solved customer complaints.
June 1998
To July 1999
Phone Panking Customer Services
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
Solving all customer complaints by phone (Toll Free).
October 1997
To June 1998
Credit Analyst
at National Commercial Bank
Location :
Saudi Arabia - Jeddah
Providing companies with facilities by making a credit studies.
October 1996
To February 1997
Electrical Engineer
at Arabia Electric Limited Company (SIEMENS)
Location :
Saudi Arabia - Jeddah
- Conducting the maintenance of siemens equipments in all the saudi hospitals.
- Installing siemens equipments in hospitals.
- Installing siemens equipments in hospitals.
August 1989
To August 1991
Sales Representative
at Ahmed Hassan Fitaihi Company Limited
Location :
Saudi Arabia - Jeddah
Sales Representative in fitaihi center during summer of 89, 90 & 91. Selling crystals, gifts, wedding candies & dinner sets.
Share on Facebook
Share on Twitter
Share Via Email