Support Group Leader
Opencodes systems
Total years of experience :13 years, 5 Months
-Project Engineering (platform installation, SS7 integration, IP Integration, 3rd party systems
Integration, testing, commissioning, live activation).
-Account Engineering (live support, change requests, customer technical follow-up).
-Operational Support (system monitoring, heath-care, preventive maintenance, training).
Emergency Support (first level emergency, incident reporting and follow-up).
-Ensuring Up-to-date and high quality documentation, preparing MOPs.
-Linux System Administration, MySQL administration and maintenance, DB/SQL,
Networking and LAN technologies.