Passenger Service Agent
National Aviation Services
Total years of experience :15 years, 7 Months
July 27, 2008 - Present
National Aviation Services
Kuwait Int'l Airport
Passenger Service Agent
• Airlines handled: Emirates & Singapore Airlines
• Checks-in joining and transiting passengers as per airline and airport procedure
• Selling tickets or booking new reservations
• Assist in checking in baggage and locating lost luggage
• Handles passenger assistance, seat assignments and boarding passes
• Coordinates departing and arriving of selected passengers in Passport Control if required
• Supports in arrival and departure gates
April 1, 2004 - July 2, 2008 Dnata Inc.
NAIA, Pasay City
Senior Passenger Service Agent
• Airlines handled: Emirates Airlines
• Supervises Departure Check-in Counter, Transfer Desk and Boarding Gate
• Checks-in all types of joining and transiting passengers
• Utilizes the facilities available to cater customer's needs and delivers efficient service
• Performs arrival and departure functions
• Handles excess baggage collection
• Arranges documents for departing and arriving flights
• Performs the duties and responsibilities of a Flight Controller and Gate Lead
February 15 - 21, 2008 Toll Dnata
Melbourne, Australia
Check-In Support Team
• Airline handled: Emirates Airlines
• Assisted in the initial check-in procedural stage of the company
October 27, 2003 - March 28, 2004 Jollimart Phils. Corp.
SM Central Business Park
Store Supervisor
• Store handled: Binggo! Convenience Store, Las Piñas City
• Assisted customers with purchases and handled sales transactions
• Trained and scheduled staff
• Interacted with clients and utilized excellent organizational skills to assist in client queries
• Managed petty cash, accounts receivables and payables
• Consistently entrusted with large sums of money
• Oversaw daily sales operations
January 14 - July 5, 2003 Chowking Food Corp.
Sucat, Parañaque City
Administrative Clerk
• Served as a right hand to lead managers in an administrative assistant capacity
• Entrusted to process confidential employee record
• Assisted in clients queries
October 19, 1998 - April 27, 2001 Freddie Santos, Manulife Phils
Alabang, Muntinlupa
Executive Secretary
• Entrusted to process confidential client and employee records
• Interacted with wide variety of personalities while scheduling meeting and appointments
• Completed and submitted application forms, invoices and process for payments
• Entrusted with large sums of money
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August 26, - September 18, 1998 Promark Strategies
Manila Midtown Hotel
Telemarketer
• Responsible for the sales of privilege cards
October 20 - November 11, 1997 Philippine Airline's Catering Services
Pasay City
Catering Staff Trainee
• Prepared in-flight food and beverage
Bachelor of Science in Hotel & Restaurant Management
Senior School