Senior Station Manager
Brand Midas Hospitality and Aviation Pvt Ltd
Total years of experience :29 years, 2 Months
Brand Midas is a Marketing company involved in the promotion of Jet Privilege membership of Jet Airways.
I was inducted in this company to set up the operations of Brand Midas at Mumbai International Airport. I was assigned responsibilities that include:
• Recruitment (60 Employees)
• Training
• Liaise with authorities to ensure paper work is complete
• Set up infrastructure for a smooth working.
• Ensuring company SLA and Targets are met
• Staff scheduling
2012 - 2015 G4S Secure Solutions Project Manager
An opportunity was given to me to implement the Saturn software(Time and Attendance) for G4S in PNG, currently I am in the process implementation of the same.
Business Study of the processes
Coordination with Finance, HR, Payroll, Sales for the optimum utilization of the resources.
Give presentation to the Management on regular intervals
Cleaning of the data to ensure almost accurate information is available of the employees
Training the Operations department for the maximum utilization of Saturn
Set up processes for a smooth functioning of the system.
Liaise with Internal and External Customers to ensure SLAs are met and are in place.
Company - Group 4 Securicor Oct 2001 - 31 Dec 2011
ROLE: Senior Manager
Saturn Implementation
Saturn is software which has been developed by G4S India IT company and captures the time and attendance of the employees. I was responsible for training and quality improvement of the software along with the business study for implementation in G4S network worldwide.
• ERP implementation
o Business Study for finding out feasibility of Implementation of ERP in various locations of Group 4 Securicor around the network.
o Global implementation and Training of ERP Operations Module for Group 4 Securicor offices in India, Thailand, Kuwait and South Africa
o Day to day maintenance of 130 branches to ensure smooth functioning of ERP Operations module in India
o Development of reports for use by the Management and the smooth functioning of ERP module.
o Training to the ERP Coordinators on regular intervals as and when required.
o Giving Presentations to the Management on the performances of the 130 branches of Group 4 Securicor.
o Assisting Sales department in sorting out the Stock variances.
o Addressing the Security concerns of a variety of residential areas, Malls, Retail outlets and Diplomatic Missions and providing security solutions to the Security In charge.
o Carrying out surveys for the deployments and ensuring a secure environment for our clients is also part of my job.
o Compiling daily incident report and analyzing the reasons for terminations.
o From Recruitment to Training and Appraisals has been a part of my responsibility.
o Branch Manager for Diplomatic Area (Consulates and Embassies) for Group 4 Securicor and leading a Team of 30 people
• Business development
o Liaisoning with Government and Principal Authorities for new business and repeat business.
o Carrying out internal audits of different departments to ensure compliance with ISO standards.
o Successfully completed a two day Internal Auditors Training programme on ISO 9001:2008 (Quality Management System) held by Moody International.
Major Achievements
• Successfully implemented and trained people in ERP Operations module across India, Thailand and South Africa.
• Worked as Branch Manager of Embassy area which had all the Diplomatic Missions without any major incidents.
Company - British Airways, Indira Gandhi International Airport 1990 - 2001
ROLE: Operations Coordinator
• Starting from the check-in to the departure of the flight I was responsible for coordinating the different activities which included Operations, Load Control, Handling Customers, Crew, and Government Authorities like ATC to ensure an on time departure of the flight.
• As an Operations Coordinator my responsibilities included liaising with the crew, crew briefing regarding the Flight Plan, and incase of delay arranging for the alternate crew and ensuring minimum disruption to the schedule and most important Ensure a Safe and Secure Departure of the flight, by way of coordination with different agencies.
• I was also the Ramp Champion for the Airlines and was involved in giving training to the Ground Handling Agents and catering unit staff at regular intervals.
As a Ramp Champion I would also carry out security audits for Delhi as well as other stations on British Airways Network.
Part of my responsibility was also to ensure that any Aircraft did not suffer delay due to Ramp activities and Aircraft Loading thus ensuring an ON Time Departure.
Being a Load Controller for 747 - 436/236/136 series, I would plan the load sheet to ensure that maximum cargo is uplifted on the aircraft.
To my credit I have handled the Ramp and loading for Concorde aircraft independently along with any VVIP flights that used to come to Delhi.
• Customer Management - In case of delayed flights handling Customers and ensuring minimum disruption to Passengers was also a part of my responsibility.
• It also involved liaisoning with Ground Handling Agents to ensure that British Airways standards are met.
• Handling of all Diplomatic flights independently carrying VIPs from UK and elsewhere was also part of my job, including obtaining of Diplomatic Clearances from the Government Authorities.
• Additional responsibility was to optimize revenue for the company by uplifting maximum cargo and saving on delay costs.
• Accolades
o The efficient coordination and dealing with difficult situations with Customers and delays has won me many Awards for Excellence from British Airways as well as Appreciation letters from the Customers.
• Starting from the check-in to the departure of the flight I was responsible for coordinating the different activities which included Operations, Load Control, Handling Customers, Crew, and Government Authorities like ATC to ensure an on time departure of the flight.
• As an Operations Coordinator my responsibilities included liaising with the crew, crew briefing regarding the Flight Plan, and incase of delay arranging for the alternate crew and ensuring minimum disruption to the schedule and most important Ensure a Safe and Secure Departure of the flight, by way of coordination with different agencies.
• I was also the Ramp Champion for the Airlines and was involved in giving training to the Ground Handling Agents and catering unit staff at regular intervals.
As a Ramp Champion I would also carry out security audits for Delhi as well as other stations on British Airways Network.
Part of my responsibility was also to ensure that any Aircraft did not suffer delay due to Ramp activities and Aircraft Loading thus ensuring an ON Time Departure.
Being a Load Controller for 747 - 436/236/136 series, I would plan the load sheet to ensure that maximum cargo is uplifted on the aircraft.
To my credit I have handled the Ramp and loading for Concorde aircraft independently along with any VVIP flights that used to come to Delhi.
• Customer Management - In case of delayed flights handling Customers and ensuring minimum disruption to Passengers was also a part of my responsibility.
• It also involved liaisoning with Ground Handling Agents to ensure that British Airways standards are met.
• Handling of all Diplomatic flights independently carrying VIPs from UK and elsewhere was also part of my job, including obtaining of Diplomatic Clearances from the Government Authorities.
• Additional responsibility was to optimize revenue for the company by uplifting maximum cargo and saving on delay costs.
• Accolades
o The efficient coordination and dealing with difficult situations with Customers and delays has won me many Awards for Excellence from British Airways as well as Appreciation letters from the Customers.
Bachelors in Commerce Delhi University 1986
DEGREE INSTITUTE YEAR OF COMPLETION Post Graduate Diploma in Business Administration Indian Institute of Computer Management, Ahmedabad 1985
