Store Manager & Trainer
Life Pharmacy
Total years of experience :14 years, 7 Months
Store Operations
• Ensure that the Top Line sales targets are achieved.
• Organize and conduct daily meeting with the team - To share information on store performance and plan activities for the day.
• Analyze on a regular basis on the Store performance parameters like - Top Line sales, No. of bills generate, average ticket size, Stock turns and Inventory turnover etc.
• Maintain statistics relating to customer profiling and advise BM / BUYER / MERCHANDISER accordingly to improve the product width, range, & sizing.
• Recommend / implement changes in the floor layout as necessary to increase the visual appeal, convenience, and sales in the store.
• Monitor the handling of customer complaints in line with Company policy.
• To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.
• Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations.
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
• Deal with staff discipline, performance, and grievances in accordance with the company policy
• Maintain a high level of store security for company assets, cash, stock and employee property.
• Operate an effective stock management system to maximize sales and profitability.
• Ensure the prevention of stock losses within your store by driving awareness and implementing preventative plans.
• Back Store Management.
• Ensures that sizes are replenished from the back store on a daily basis.
Customer Service
• Build relationships with customers
• Ensure that the Customer queries and complaints are resolved immediately
• Recommend and implement privilege card for the customers.
• Recommend and Implement systems relating to best practices in customer service management.
• Discuss / highlight customer feedback with Brand Manager / Operations manager for appropriate actions.