International Marketing Manager
Finestar Jewellery and Diamonds PVT. LTD.
Total years of experience :14 years, 6 Months
• Travelling to New York, I am looking after the Sales and Marketing in United States of America
• Managing and networking with the existing customer base and with their demands for diamonds.
• New customer acquisition and introducing them to our diamond buying platforms
• Managing the inventory of diamonds that are on the port of New York.
• Participating & attending the trade shows, exhibitions like JCK Las Vegas, India Diamond Week and Israel Diamond Week
• Training and development of new joinees. Training module includes Basic Introduction, Product knowledge, Process knowledge and various platform’s knowledge for customer acquisition.
Business Model
•Conceptualized Start-up of Business Model & periodical development of the business model of the organization
•Put together the founding team; developed overall business strategy & implemented operational model
BD & Marketing
•Created high yield clients adding to the credibility and brand value of the organization
•Built relationships with corporate and initiated promotion activities through an active digital presence
•Monitoring all the ongoing as well as finished projects by regular interaction with clients
Product Management
•Made the development plan in terms of working towards nurturing Ecology & Biodiversity
•Designed the technical processes, workflow and functionality of the application based projects
•Analyzed customer feedback, providing high quality and innovative solutions for maximum client satisfaction, created framework to commercialize assets and increase no. of revenue channels through partnerships
HR & Operations
•Selected, trained and mentored a team to continuously deliver qualitatively and remain profitable
•Handling recruitment, training and development of field staff and in house staff
•Managing and training the business team with development of prospective clients
Monetization
•Overlooking the financials of the organization, created recurring and defensible revenue streams
•Handled the Performance Management System (PMS) cycle of clients like Marks & Spencer’s, Metro - Cash & carry, Fractal Analytics, HDB Services, CIBIL, ITZ Cash, Omkar Realtors & Developers
•Developed customized products for the clients with the help of software developers
•Suggested product enhancements to the clients, to improve user interface
•Trained the clients through face to face presentations
•Handled day to day queries related to PMS
•Built a process for effective working and managed a team of 4 people
•Worked in the customer care unit & credit cards department
•Handled different types of credit card complaints filed with RBI Banking Ombudsman, Senior Management of the Bank and with the legal entities
We had 10-point grading system. My final CGPA was 7.86
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