Senior Pre Sales Engineer
Mindware FZ LLC
Total years of experience :11 years, 10 Months
Senior Pre-Sales Engineer | Business Solutions | Value Proposition | RFI/RFP | Client Engagement
Experienced and results-driven Senior Pre-Sales Engineer adept at managing all pre-sale elements of complex and high-value propositions. Skilled in operating at senior technical and board levels, I possess a strong ability to map solutions to client business processes, developing compelling value propositions and business cases.
With a keen eye for detail, I excel in developing comprehensive proposals, presentations, and responding to RFIs, RFPs, and RFQs. Leveraging my technical expertise and industry knowledge, I deliver engaging demonstrations and presentations to mixed audiences, effectively bridging the gap between business and technical requirements.
Recognizing the importance of customization, I specialize in building tailored demonstrations for targeted commercial opportunities, showcasing the unique value of our solutions. This approach has proven instrumental in securing successful outcomes and building strong client relationships.
In addition to my expertise in pre-sales activities, I take pride in executing short-term assessments such as Proof-of-Concept (PoC) workshops. These interactive sessions provide invaluable insights into the capabilities and benefits of our solutions, ensuring a seamless transition from evaluation to implementation.
As a strong proponent of knowledge sharing, I take responsibility for facilitating the transfer of product knowledge to the sales team. By staying up-to-date with the latest industry trends and product developments, I ensure that the sales team is equipped with the necessary expertise to effectively communicate the value of our offerings to clients.
Responsible for Implementation, Migration, Support and Troubleshooting on Various IT Security Solutions (firewalls, Proxy, Endpoint Solutions, VPN, Cloud Service Applications, DLP, Vulnerability Management etc..) operating on Service Now Ticketing tool for Incidents, Service Request and Change Request.
Interact and work with multiple teams to realize the technical solution, Work with the internal and partner ecosystem to bring in appropriate and relevant solution(s).
Product health check and suggest a service improvement plan if required.
Researched and updated all required materials needed for firm and partners.
Handling scheduled implementation / Upgrade / Migration with proper CRF's, POA, etc.
Handling Information Security ISO 27001 related Tasks for Security Domain.
Performing VA scans using Nessus for internal audit and scanning of vulnerability.
Analyzing and mitigation of Incidents, Vulnerabilities and threats.
Working of Information Security Standards like PCI DSS Standards, vulnerability scanning, risk assessments, report analysis and rescanning for payment projects.
Daily, Weekly & Monthly Operational tasks, health check, backup reviews, Reports.
Support deployment of security technologies, Own and drive the Solution and other artifacts.
• Responsible for overall architecture of the complete engagement from technical standpoint
• Point of contact for design approvals and any design changes
• Understand current client security deployment, assess changes needed to deploy Managed Security services for the environment.
• Support deployment of security technologies, Own and drive the Solution and other artefacts
• Interact and work with multiple teams to realize the technical solution
• Work with the internal and partner ecosystem to bring in appropriate and relevant solution(s)
• Strong technical capabilities in multiple security solution areas such as firewalls, Proxies, IDS/IPS, Load Balancers, SIEM etc.
• Experience on the following products: McAfee, Websense/Forcepoint, Checkpoint, RSA, A10 networks, SonicWALL etc.
• ability to effectively interact with client architects, SMEs
• Professional certifications (or equivalent) - CCSA, Websense, McAfee
• Implementation and support for McAfee Endpoint Security - ePO (ePolicy Orchestrator) - VSE, Drive Encryption, DLP, HIPS Change Control etc…Web gateway, SIEM. Forcepoint/Websense: Web, DATA/DLP Security, Stone soft Firewall, SonicWALL, Checpoint Firewalls, RSA SecurID etc
• Installation, administration of Windows AD server and various Windows Server components, DNS, DHCP, users, OU
• Quickly arrange repair for hardware in occasion of hardware failure
• Configuring and troubleshooting, Microsoft outlook for users
• Installation, administration, troubleshooting of 4000 Laptops, Bio-Metrics of network printers, and trouble shooting of printers.
• Product installation, designing, demonstration, configuration, management, troubleshooting.
• Vendor Management for laptop service, Understanding customer’s need and providing him the solution based on his requirement & infrastructure available.
• Product installation, demonstration, configuration, management, troubleshooting
• Installation, Maintenance, Troubleshooting of HP Proliant ML 150, 350 & HP BL460Blade server.
• Maintaining security using NTFS permissions &share level permissions
• Installing, configuring domain naming system (DNS), DHCP, AD.
• Managing the system recovery and remote Desktop
• Creating the different users & security groups
• Installing, managing & troubleshooting the network protocols & services
• Installing the different Application Software.
• Installing & Managing Exchange server 2003/2007
• Monitoring of Server Performance and Performing backups
• Adding, removing, or updating user account information, resetting passwords.
• Responsibility for security and documenting the configuration of the system.
• Troubleshooting any reported problems.
• Experience in hardware, LAN/WAN technologies.
Desktop support/ End user Support:
• Handling the Trouble shooting on call remote Desktop support for internet and intranet Users.
• Maintenance/Repair of Desktops, Laptops in organization.
• Installation and troubleshooting of outlook and Lotus Notes
• Routine audits of systems and software.
• Applying operating system updates and configuration changes.
• Installing and configuring new hardware and software.
• Applying operating system updates and configuration changes.
• Installing and configuring new hardware and software.
• Servicing of Eye cameras and Finger Prints.
• Supporting up to 4000 Lenovo Laptops
.Application Support: Aadhar Application
• Troubleshooting of Application over Remote/Phone
• Tickets & Escalation handling
• 24/7 support for Application issues from residence.
• Maintenance of Day to day Work report
• Maintenance of Field Report, reported from Site Engineers
• Answering technical queries
College/Institution : S.J.College Course : BCA (Bachelor of Computer Applications) Skills : Operating System - Installation, Troubleshooting, Networking.